Casino Operations Manager bei Cherokee Nation Entertainment
Cherokee Nation Entertainment · Catoosa, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Catoosa
Ready to Bet on Yourself? Join the High-Stakes World of Casino Operations!
Are you a dynamic, adaptable professional who thrives in a fast-paced environment? We're looking for a talented individual to join our team, where the energy is always on, and no two days are the same. This role is perfect for those who are ready to rise to any challenge and are excited by the thrill of the casino industry.
This is more than just a job; it’s a chance to be at the heart of the action. You'll need to be flexible, ready to work varied shifts, including weekends and holidays, to keep our operations running smoothly. If you're passionate, a problem-solver, and ready for a career that's anything but ordinary, we want to hear from you.
Responsibilities
- Directs the daily department management meeting, communicates expectations, and addresses issues and concerns.
- Oversees all activity affecting property, addresses problems immediately, and resolves items needing repair or improvement. Escalate issues, as needed.
- Reviews claims and disputes. Address and follow up on guest comment cards, as needed.
- Reviews department reports impacting guest service. Resolves guest impact points, as needed.
- Analyzes and evaluates operational productivity. Determines and recommends areas of potential cost reduction, program improvement, and/or policy changes.
- Develops and maintains departmental operating budget for the fiscal year.
- Partners with accounting and operations management to design and implement internal controls and guest service enhancements for new and existing game/venue offerings, promotions, events, and programs.
- Ensures regulatory compliance with Cherokee Nation Gaming Commission (CNGC), MICS, Title 31, Title 26, and applicable company policies and procedures.
- Performs other job-related duties as assigned.
Qualifications
•High School Diploma or General Education Degree (GED) and 2 to 4 years of casino operations experience or an equivalent combination of formal education, casino operations and/or leadership experience.
•Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources.
•Excellent written, communication, presentation, and computer skills, including working knowledge of all Microsoft Office Suite.
•Ability to identify alternative solutions, conclusions, or approaches to problems.
•Excellent cash handling skills.
•Must have and maintain a valid driver’s license.
•Ability to obtain and maintain a state-issued liquor license.
•Must pass the Alcohol Awareness training provided by CNE or equivalent.
•Ability to obtain and maintain licensing from the appropriate gaming authority.
About Company
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
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Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
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Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
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Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
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Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
Company
Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!
Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.Here's what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
