Associate Desktop Services Specialist bei Domo

COMPANY OVERVIEW 

Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI. 

POSITION SUMMARY 

Our IT team looking for an Associate Desktop Services Specialist to be a part of our fast-paced, high-energy team. Our Desktop Services Specialists are serious about the success of the company and are given the training, tools, and environment they need to succeed. If you have a passion for solving interesting problems, and you believe that planning, hard work, teamwork, and creating high quality experiences is what it takes to succeed, then this entry-level position is for you. 

KEY RESPONSIBILITIES 

• Work with fellow team members to serve as front-line support within our organizational technical support area, receiving cases from end users; 
• Perform initial troubleshooting for standard and routine end-user problems including (but not limited to) computer equipment, software, email, teleconferencing, and basic network-related issues; 
• Document end-user issues / requests, status, and resolution; 
• Manage help desk tickets and meet the Service Level Agreements (SLA) defined by the business; 
• Finds ways to automate tasks for the IT function and other functions; 
• Takes ownership of assigned tasks from the IT leadership from start to finish; 
• Follow up with end-user to ensure issues have been resolved to a high level of satisfaction; 
• Troubleshoot all technology-related problems and bring issues to a successful and timely resolution; 
• Consolidate and simplify any systems and processes where it makes business sense and where efficiencies can be gained; 
• Create and update knowledge base articles for self-help employee incident resolution. 
• Maintain employee device security compliance; 
• Supporting a hybrid workforce of onsite and remote employees with their technology issues and requests; 
• Communicate professionally and effectively to team members and employees, even in stressful situations; 
• Ordering, shipping, and setup of IT equipment for employees; 
• Help with IT onboarding of new hire local and international employees. 

JOB REQUIREMENTS 

• Education: Bachelor's degree or technical certification(s) highly preferred. Equivalent years of experience may substitute for education; 
• Good communication skills – verbal and written; 
• Familiarity with Apple Macintosh Hardware and MacOS;  
• Familiarity with PC Hardware and Windows; 
• Familiarity with iOS, iPadOS, and Apple Mobile devices; 
• Knowledgeable in Microsoft Office/Office365 for Mac and Windows. 

LOCATION: American Fork, UT 

Domo is an equal opportunity employer. 

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