- Professional
- Optionales Büro in Portland
We are looking for an Account Manager – Fire Protection Service Sales to join our team!
Base: 60k + commission structure & bonus - On Target Earnings of $110k+
As the Account Manager (AM), you will work alongside your Account Executive (AE) in the assigned territory. As a strategic partner to Operations, the AM will onboard and coordinate with Operations to support ongoing new and existing customers. You’ll get to lead exploratory conversations and site surveys with potential customers, using your skilled business acumen to identify how we could help a business with their fire and life safety needs and successfully position the PSI value proposition. As an expectation, you will meet assigned quotas and goals while also ensuring a positive customer experience.
In this role you will:
-Prioritize and perform periodic customer business reviews in conjunction with AE and Operations as appropriate and to ensure timely lead response. Initiate contact with customers to gauge satisfaction and communicate any important PSI information.
-Be a primary contact and advocate for existing customers within the territory. Act as the primary collaborator with Operations to ensure customer satisfaction standards are maintained.
-Maintain territory ITM revenue base by managing account retention and renewal.
-Drive upgrade revenue from new product feature adoption and expanded services.
-Support all lead generation campaigns executed by the Marketing Department.
-As needed, generate new clients through researching, cold calling and networking within a defined market.
-Manage customer revenue building activities and sales opportunity pipeline using the PSI Opportunity Management process in Salesforce.
-Work as part of the team to develop strategies for scale and growth and leverage contacts to stay informed of new company developments.
-Build collaborative relationships and alliances.
-Use various communication techniques to gain cooperation in a negotiation.
Requirements:
-4 or more years of progressive, proven customer service and account management experience
-Bachelor’s degree preferred; can be substituted with equivalent work experience.
-Sales experience in Fire Protection is highly desirable. Other related experience may include sales in HVAC, commercial property and office equipment.
-Proven sales success including consistent upselling / cross-selling and established track record of success developing strong customer relationships
-Excellent communication, critical thinking and analytical skills with the ability to drive a phone conversation
-Demonstrates active listening and negotiation skills
-Proficiency in Microsoft Office suite and other technology required
-A firm grasp of how field services business works, including sales, collaborative problem solving, and issue conflict resolution skills
-Must be able to travel with occasional off-site meeting and events
-Must have a valid driver’s license with safe driving record
-The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.
This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.
PSI is a leading provider in the Fire & Life Safety industry, serving customers across Washington, Oregon, Northern California, and Idaho. Our services include monitoring, testing and inspections, system maintenance, installations, and code compliance consultations. We prioritize customer satisfaction by investing in our employees' well-being and professional growth.
Why Join Our Team?
At PSI, we foster a culture of innovation, collaboration, and personal development. Joining our team means becoming part of a dynamic, forward-thinking community.
Benefits & Perks:
Competitive and equitable salary
Medical, Dental, and Vision insurance
Company-paid Life and Long-Term Disability Insurance
Health Savings Account (HSA) with generous company contribution
Flexible Spending Accounts (FSA) for medical and dependent care
Employee Assistance Program (EAP)
Paid Time Off (PTO) plan
10 paid holidays per year
Safe Harbor 401(k) Retirement Plan with company match
Training and Development programs
Additional perks for Field Technicians, including:
Annual Work Boot Allowance
Quarterly Employee Appreciation Events
Up-to-date vehicles and company-provided hand tools
Additional PTO for extended travel assignments
PTO Yearly Cash Out option for hourly, non-exempt employees
Employee Referral Bonus
Pre-Employment Requirements:
Selected candidates will undergo a background check, DMV record check (if applicable), and pre-employment drug screening (if required) following a signed offer.
Equal Employment Opportunity Statement:
PSI and its affiliates are Equal Employment Opportunity employers. Employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy and related medical conditions), sexual orientation, gender identity or expression, age, family or parental status, genetic information, veteran status, disability status, or any other legally protected characteristic in the locations we operate.
If you require assistance submitting your application due to a disability or incompatible assistive technology, please contact [email protected], and we will provide reasonable accommodations as required by law.
If you require assistance submitting your application due to a disability or incompatible assistive technology, please contact [email protected], and we will provide reasonable accommodations as required by law.
Plus Commission and Bonus - On Target Earnings of $110+
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