IT System Administration – Journey - Technology Support Services (C) bei Shoreline Community College, WA

About the Department

Date of First Consideration: October 6, 2025
Salary Range:  $92,749 (Step A) - $121,703 (Step L) per year, depending on experience.
 *Step M at $124,740 available for state employees who have been on Step L for 6 years.
**Salary is set by WA Office of Financial Management and is not negotiable.
 
Welcome! Learn More About Shoreline AND Video Tour Our Campus!

Technology Support Services (TSS) is the Information Technology unit of the Shoreline College, which supports the technology infrastructure and support needs of the entire organization’s business and academic functions.  TSS’ overall responsibilities include but are not limited to the network and networking infrastructure, desktop and portable device support, database and application development, email and web-based services, data and telecommunications systems, IT security, and IT related policies.

 Essential Job Duties: 

• Work closely with campus user constituency groups and stakeholders to identify device and application needs to ensure timely configuration, deployment, and management of instructional classrooms, computing labs, open space, rental space, and general college functional business areas
• Utilize device management platforms (e.g. Intune, JAMF, and Azure Admin) to ensure the accurate and effective configuration, deployment, and management of devices (e.g. Windows, macOS, iOS, and Android) and applications in adherence to campus lifecycle management processes
• Provide in-depth technical guidance and training to improve support technicians' ability to identify and resolve emergent or complex issues
• Work closely with leadership, user constituency groups, and stakeholders to develop and implement cybersecurity initiatives using strategic (i.e. Governance, Compliance) and security (e.g. NIST, CIS) frameworks to continuously enhance the infrastructure and systems security posture, promote user awareness, and alignment with institutional and regulatory requirements
• Collaborate with affiliated campus support groups and technology support staff to development, document, and maintain functional and operational standardized procedures

Position Duties

Required Education & Experience: 

• Associate Degree in Computer Science or related field OR equivalent experience in technology environment directly related to position
• Proven proficiency across the Microsoft ecosystem (e.g., Windows Server, Active Directory, Exchange, Azure, M365) in managing and optimizing infrastructure for enterprise or educational institutions

• Windows Desktop and Server operating systems, Apple macOS and iOS, Android OS
• ADDS, GP, DNS, DHCP, CA
• Desktop and Server Virtualization, Failover Clusters, DAS/NAS, Networking Fundamentals, VLANS, Routing, Firewalls
• Backup and disaster recovery solutions, Data Retention
• Identity and access management (IAM), Resource Management, Multifactor Authentication, and Conditional Access policies, Enterprise Application/Registrations
• Cybersecurity fundamentals including threat modeling, risk assessments, various security frameworks (NIST, ISO 27001, CIS Controls), patch management, endpoint detection and response, vulnerability remediation, role-based access control (RBAC), etc.
• Endpoint management, protection, and patch management tools (e.g., Microsoft Defender, JAMF, Intune)
• Management of Cloud based solutions, including but not limited to Azure and AWS
• Security best practices for system hardening and vulnerability management
• Compliance frameworks (e.g., FERPA, HIPAA, NIST) in educational or enterprise settings
• Microsoft PowerShell Scripting, Python, and macOS shell Scripting
• Desktop and endpoint lifecycle management for both Windows and Apple devices, including deployment, configuration, patching, and troubleshooting

• Organizing and managing complex, multi-level IT projects.
• Identifying, evaluating, and integrating new technologies to continuously improve IT systems and operations    
• Working efficiently ether independently or as part of a team with very little supervision
• Applying new technology (as applicable): Learning to operate and maintain new technology; and assisting in transitions
• Understanding and discussing the application and implications of changes to processes, policies, and procedures in the assigned area of responsibility
• Troubleshooting and resolving complex technical problems under stressful conditions
• Providing effective customer service and communication (both oral and written) in a multicultural environment

Minimum Qualifications

Physical Work Environment: 
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, and communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

Terms of Employment/Salary: 
This position is allocated to pay range 06IT under the Washington State Office of Financial Management higher education salary schedule.  Salary placement for new employees is determined by the College. This position works a minimum of 40 hours per week, with schedule dependent upon department needs and is an overtime exempt position. Hiring of this position is contingent on available funding as determined by the College President. 

Other Qualifications

To be considered for this position, please submit the following:

• NEOGOV online application and supplemental question

• Cover letter describing relevant knowledge, skills, and characteristics that align with the needs of the position
• Current resume
• Unofficial transcript for highest related degree (official due upon hire)

• Once application materials have been submitted, you may not modify the application
• If you are chosen to move forward in this recruitment, you will be notified via email (make sure to check spam/junk folders)