Returns Coordinator bei Block Imaging Parts & Service, LLC

Description

Job Description Summary:

Contribute to creating a seamless, timely return experience that values our customers, respects our vendors, and contributes to cost-efficient operations. 

Essential Functions and Job Duties:

• Review all return quality claims to ensure they are triaged properly and validated in a timely manner.
• Work alongside colleagues to ensure internal testing is completed.
• Maintain communication with vendors to ensure sourced quality claims are resolved.
• Authorize appropriate customer credit.
• Provide reporting to customers.
• Facilitate customer quality reviews. 
• Oversee vendor exchange reminders and add bills
• Process Improvement.
• Analyze and update quarterly quality metrics.
• Execute Exchange reminders to customer.
• Manage exchange deposit credits and refunds.
• Work with customers to negotiate custom restock fees, add bill credits, and unacceptable returns/exchanges on the back end of transactions.
• Troubleshoot customer issues.
• Approve the creation of high dollar additional bills.
• Manage A/R + A/P invoice blocking for incoming returns.
• Manage return doc generation for exchanges.
• Oversee stock check shelf items to ensure they come to a resolution.
• Develop parts validation model for external customers

Requirements

Role Competencies:

• Ability to persuasively sell products, services, and ideas.
• Smart Phone required.
• Proficient in Excel, Word, Outlook, keyboarding, and the internet. Salesforce360 experience is preferred.
• Ability to organize and file both paper and electronic documents 
• Interpersonal, negotiation, telephone, writing, and listening
• Analytical skills with the ability to evaluate need, identify options, and negotiate price 
• Ability to work independently and make business related decisions
• Maintaining confidentiality
• Grow strategic partnerships
• Develop reporting automations
• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner.
• Solve problems using initiative and critical thinking skills.
• Ability to work on concurrent projects and ensure timelines are met.
• Capable of building positive working relationships with team members, customers and vendors.
• Treat others with dignity and respect.
• Team player who will foster communication among teams and share success.

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience:

• Education: Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.

Supervisory Responsibilities: 

This position requires only self-supervision.

Minimum Physical Expectations:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting. 
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.

Travel Requirements:

• N/A

Work Environment Expectations:

Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person’s working conditions while performing the job.

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• Physical activity that sometimes requires exposure to hazardous materials (MSDS available).

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Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Life at Block Imaging

Don't be fooled by our casual attire. Though casual in dress, we are an innovative group focused on making great business decisions. We've built our culture on transparency, authenticity, and teamwork. We strive to work hard and play hard; and we enjoy Summer BBQs, Holiday Parties, Annual Retreats, Book Clubs, Lunch & Learns, and the occasional Ping-Pong and Foosball Tournaments to let off some steam.

Benefits and Perks

We live out our mission, People Matter, through the care and benefits we provide our team.

• Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
• Paid Time Off: Full-time team members start at 19 days of PTO and receive two “people matter” days for volunteering in your community.
• Profit Sharing: Quarterly bonuses to team members based on meeting company profitability goals.
• Investment Plan/Budgeting: 401(k)investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.
• Tuition Assistance: Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.

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Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.