Banquet Steward - PT (16-17) bei Bear Creek Mountain Resort

WHAT WE ARE LOOKING FOR:

The ideal Banquet Steward for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Banquets team, providing support to the Banquet Servers and Captains allowing them to focus on carrying out the event as contracted by the Sales Team as well as providing an outstanding guest experience for guests at events including weddings, one of life's most important days, family events, other celebrations and corporate events.

WHAT WE EXPECT FROM YOU:

• Assist Banquet Servers and Banquet Captains with duties for events
• Assist with back of house and front of house serving and/or kitchen duties
• Greet guests with a pleasant and courteous attitude
• Be attentive to guest's needs and respond promptly to resolve guest complaints
• Ensure personalized service to all guests

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures