Service Support Specialist (Oklahoma City, US) bei PALFINGER

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is seeking an experienced Service Support Specialist to join our Oklahoma City manufacturing facility. The Service Support Specialist support the efforts designated day to day operations of Company's Service department. This position reports to the Service Manager.

Your Responsibilities: 

• Serve as the first point of contact for internal and external service inquiries.
• Answer incoming calls, return missed calls and voicemails in a timely manner.
• Assign service / parts requests to the right department.
• Provide assistance to the spare parts and service department.
• Enter parts and service request in the CRM system. Keeping track of service activities / requests in CRM.
• Follow up with dealers and service centers.
• Complete weekly and month-end reports as well as other duties assigned.

Your Qualifications:

• High school diploma or equivalent (GED) required.
• 2+ years of customer service or administrative support role, preferably in a manufacturing environment.
• This role requires strong communication skills, attention to detail, and a proactive approach to customer care and internal coordination.
• Experience with Service Billing, including adding labor hours for invoicing.
• Solid organizational and time management skills.
• Proficient in MS Office products, ability to learn new software packages
• SAP knowledge is preferred, experience with CRM or service management systems is a plus.

What We Offer

• Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered. 
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

Are you interested in the position and still have questions? Please do not hesitate to contact us.