Director of Security & Parking Strategy bei Metro National Corporation

Description

The Director of Security & Parking Strategy is responsible for overseeing the development and execution of strategies that protect the organization’s physical assets, parking infrastructure, employees, and guests. This role combines a strong operational focus with strategic planning across both security and parking domains. The Director will assess and mitigate risks, develop policies and procedures, ensure regulatory compliance, and guide both teams toward continuous improvement and service excellence. This position requires a balance of safety expertise, systems thinking, and a customer-first approach.

KEY RESPONCIBILITES:

These responsibilities encompass areas where security and parking intersect, ensuring aligned strategy, cohesive operations, and integrated leadership:

• Strategic Planning & Integration
  Develop unified strategies balancing security needs with parking operations to foster a safe, accessible, and positive environment for all users.
• Policy Development and Enforcement
  Create, review, and enforce policies that apply across both functions—covering emergency response, access control, visitor management, and compliance.
• Risk Assessment and Mitigation
  Perform comprehensive risk assessments addressing both security threats and parking-related safety issues, implementing coordinated mitigation plans.
• Regulatory Compliance
  Ensure compliance with all relevant laws, regulations, and industry standards impacting both security and parking operations.
• Incident Management and Response Coordination
  Lead coordinated response efforts to incidents impacting security and parking, ensuring clear communication, effective resolution, and post-incident follow-up.
• Budget Oversight and Financial Management
  Develop and manage combined budgets for security and parking, monitor financial performance, and identify opportunities for operational efficiencies.
• Technology Evaluation and Implementation
  Assess, recommend, and oversee technology solutions that enhance safety, operational efficiency, and user experience across security and parking.
• Team Leadership and Staff Development
  Lead, mentor, and coordinate staff across both domains, fostering collaboration, accountability, and a shared culture of safety and service excellence.
• Stakeholder Communication and Engagement
  Serve as the principal liaison with internal teams and external stakeholders regarding security and parking policies, operational changes, and issue resolution.

SECURITY RESPONCIBILITIES:

• Develop and Recommend Security Strategies
  Lead the design and implementation of physical security plans to protect people, facilities, and assets. Align initiatives with organizational goals and emerging threats. Monitor and improve strategy effectiveness.
• Risk Assessment and Mitigation
  Conduct ongoing vulnerability assessments, identify potential security threats such as unauthorized access or workplace violence, and implement preventative measures.
• Policy and Procedure Development
  Develop, maintain, and communicate clear security policies and protocols, ensuring they stay current with best practices and regulatory changes.
• Compliance Management
  Ensure security operations comply with all applicable laws and industry standards. Manage audits and inspections related to physical security.
• Incident Response and Management
  Maintain incident response plans, lead investigations into security breaches, coordinate cross-functional incident resolution, and implement corrective actions.
• Security Awareness Training
  Develop and deliver security awareness programs educating employees on safety protocols, threat identification, and cybersecurity best practices.
• Collaboration and Communication
  Work closely with IT, HR, Legal, and Facilities to embed security into business processes and communicate risks and policies effectively to all levels of the organization.

PARKING RESPONCIBILITIES:

• Develop and Recommend Parking Strategies
  Analyze parking operations and recommend plans to optimize space utilization, user experience, and revenue generation. Propose policy or infrastructure changes as needed.
• Analysis and Planning
  Conduct parking demand studies and utilization analysis. Review financial data related to parking revenue and expenses. Use data to inform strategic decisions.
• Implementation and Management
  Oversee daily parking operations including facility management and staff supervision. Ensure parking enforcement and customer service meet organizational standards.
• Stakeholder Engagement
  Liaise with community groups, business owners, tenants, and internal stakeholders to address parking concerns and communicate policy changes clearly.
• Technology and Innovation
  Evaluate, recommend, and oversee implementation of parking technologies such as smart parking systems, mobile payments, and real-time monitoring tools.
• Financial Management
  Manage the parking budget, monitor revenue streams and expenses, and  identify opportunities for cost savings and revenue enhancement.

Requirements

KEY SKILLS & EXPERIENCE:

• Security Expertise
  Strong knowledge of physical security principles, incident response, access control, and threat mitigation.
• Parking Operations Knowledge
  Familiarity with parking management, enforcement, regulations, and technology platforms.
• Strategic Thinking & Execution
  Ability to develop actionable strategies based on complex data and evolving conditions.
• Risk Management
  Experience conducting risk assessments and implementing mitigation plans.
• Communication Skills
  Strong written and verbal skills tailored to diverse audiences including executives, staff, and the public.
• Leadership & Team Collaboration
  Proven ability to lead and develop teams and collaborate across departments.
• Problem-Solving & Analysis
  Analytical mindset to interpret data and apply solutions.
• Financial Acumen
  Budget management and financial reporting experience.

IDEAL BACKGROUND:

• Minimum 10 years in security planning, parking operations, facilities management, or related fields, preferably in customer-facing or mixed-use environments (e.g., healthcare, retail, hospitality, campuses).
• Knowledge of parking technology, security systems, and access control.
• Preferred but not required, Bachelor’s degree in Criminal Justice, Security Management, Public Administration, or related fields. Preferred certifications such as CPP, CAPP, or PSP are a plus.

CORE COMPETENCIES: 

• Team Oriented: The ability to work effectively with others and to add value within the dynamics of the Company’s group endeavor. Tangible behaviors include trust, healthy conflict, active commitment, peer-to-peer accountability and a focus on the results.  Establish healthy and respectful working relationships with all shareholders and customers sharing knowledge and support, contributing to team goals, and collaborating to solve problems. 
• Legacy Mindset: Thinks long-term, protects organizational heritage, and contributes to a lasting impact.
• Transparency: Demonstrates openness in communication and decision-making; fosters trust across the organization.
• Communication Skills: Effective communication skills include professionalism, active listening, adaptability, and collaboration.
• Problem Solving: Ability to accurately analyze situations and reach productive decisions based on informed judgment that relies on knowledge, experience, facts and data.
• Initiative: Ability to proactively identify and address customer needs, anticipate potential issues, and take action to resolve problems within the framework of the Company’s processes and procedures; demonstrates a willingness to go above and beyond standard duties to ensure positive experience.
• Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.

CORE VALUE BASED COMPETENCIES: 

Integrity

· Acts with honesty and ethical judgment, even under pressure

· Accepts responsibility for actions and communicates transparently

· Upholds professional and organizational standards in all interactions

Trust

· Builds strong, respectful relationships across all levels

· Demonstrates consistency, reliability, and follow-through

· Maintains confidentiality and handles sensitive information with care

Impact

· Takes initiative to drive meaningful, results-oriented work

· Aligns personal goals with organizational priorities

· Influences and inspires others to contribute to shared success

Legacy

· Honors the Company’s history and values in decision-making

· Acts as a steward of culture while planning for the future

· Mentors others and contributes to long-term organizational success

PHYSICAL DEMANDS: 

Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties outlined above.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

ABOUT METRONATIONAL

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

• Houston Chronicle Top Work Places
• Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places to Work
• Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite
• Mother-Friendly Worksite