Senior Manager - Order Management & Bookings team bei DeepL

Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

As the Senior Manager of the Order Management & Bookings team, you will be instrumental in overseeing the complete end-to-end order management process. This role involves establishing a new Order Management Department within DeepL and leading the team to cultivate a collaborative environment while implementing best practices to optimize our order management processes. You will serve as the crucial liaison between finance and sales leadership, ensuring that customer requests are met with dependable and effective solutions. Direct engagement with both clients and internal stakeholders will be required to deliver exceptional service.

Key Responsibilities:

Order Processing and Management:

• Lead the end-to-end order management process for non-standard customer orders, ensuring precise billing, subscription data, and compliance with internal policies.

• Monitor and track order status, providing timely updates to both internal teams and customers, to ensure adherence to internal and external SLAs.

Integration and Systems Management:

• Define the vision and roadmap for order management, aligning it with the company's overall business strategy.

• Lead and collaborate with product, engineering, and sales operations teams to build and iterate a best-in-class order management ecosystem.

• Foster a culture of driving continuous improvement with always pushing for advancement of automated processes.

Cross-functional Leadership:

• Promote alignment and collaboration between departments, including product, engineering, sales, and customer success, to ensure seamless execution for our customers.

• Act as the primary point of contact for non-standard order-related enquiries from Sales Assisted customers and internal teams, delivering timely responses to ensure high levels of customer satisfaction.

Bookings Policy Compliance:

• Ensure compliance with DeepL’s booking policy by validating and reconciling sales opportunities.

• Approve changes initiated by the Sales Ops organisation and ensure the sales team adheres to them.

• Analyse and determine the approval of ad hoc deal structures that fall outside DeepL’s booking policy, ensuring all documentation is archived according to internal policies.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field; advanced degree preferred.

• 8+ years of experience in order management or a similar role, with at least 3 years in a leadership capacity.

• Strong understanding of order management systems and processes, particularly Salesforce and Chargebee.

• Extensive experience with Enterprise deal structures and maintaining bookings policies.

• Excellent analytical and problem-solving skills, with a meticulous attention to detail.

• Proven ability to lead and inspire a team in a dynamic environment.

• Exceptional communication and interpersonal skills, with a strong customer-centric approach.

• Experience with revenue recognition and non-standard contracts is a significant advantage.

What we offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.

• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.

• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

• 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

• Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

We are an equal opportunity employer

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.