IT, Facilities and Security Specialist bei Lunar Outpost

Key Responsibilities 

IT support and troubleshooting  

• Assist the global IT team in daily tasks, including IT helpdesk support, troubleshooting, hardware/software setups and onboarding new team members in Australia, US and Europe. 

• Maintain IT asset registers, user accounts, and access permissions. 

• Support the IT Manager to create, maintain and socialise IT and cybersecurity policies, best practices, standard operating procedures, documentation, and asset management controls. 

• Participate in IT projects, drive adoption of new tools and systems, and deliver IT-related training. 

• Help to implement and monitor progress towards the DISP Maturity Action Plan and System Security Plan. 

• Enable implementation, maintenance and auditing cyber security frameworks to meet accreditation standards for NIST SP 800-171, ISO-27001/2:2013 or ASD Essential 8. 

• Facilitate collaboration between the company, managed service providers, and security and compliance consultants. 
• Coordinate the Company’s response to IT security incidents, support security assessments. 
  

Facilities and security  

• Perform the role of Security Officer (SO) to meet requirements under the Defence Industry Security Program (DISP) Security Policies and Plans: 

• Undertake the day-to-day management of office security to comply with the requirements of DISP membership and meet all physical security requirements as per the Defence Security Principles Framework (DSPF).  

• Respond to and report any security incidents as soon as possible to Defence. 

• Develop, apply and regularly review security policies and plans and monitor progress towards the organisation’s DISP Maturity Action Plan. 

• Deliver and ensure all staff complete security training, including for insider threat identification, reporting and management. 

• Maintain a Designated Security Assessed Positions list and security register including security incident reports, contact reports and overseas travel briefings, and make these available to Defence upon request. 

• Support security clearance holders to report changes in circumstances, complete incident and contact reports and conduct overseas travel briefings. 

• Facilitate Defence mandated security education and training courses for personnel engaged in Defence work. 

• Take part in the Security Awareness Training course and refresher training. 

• Undergo an interview with Defence to confirm understanding of the SO’s security obligations. 

• Protect official, sensitive and classified materials entrusted to the company in accordance with DSPF requirements at all times. 

• Ensure facilities are well-maintained and a high level of presentation and safety compliance is achieved. 

• Be the point of contact for staff in relation to general facilities requests. 

• Conduct regular proactive observations and inspections of the buildings, fittings, furniture, plant and equipment. 

• Control reactive, preventive and planned maintenance and tag and testing schedules for office equipment, safety and security equipment, machinery, plant and warehouse equipment and M&E services. 

• Perform or coordinate a variety of general maintenance tasks
  and repairs, graffiti removal. 

• Engage and manage contractors and trades, building strong relationships:  

• Source suitable vendors, coordinate proposals, quotes and scopes of works,  

• Induct and supervise onsite contractors and third parties, and  

• Ensure performance standards and contractual obligations are met. 

• Maintain access controls, key registers and visitor logs; escort visitors as required. 

• Manage CCTV and surveillance systems. 

• Act as the workplace health and safety officer and fire warden, delivering staff training and ensuring compliance with all relevant regulations and standards. 
• Maintain accurate records of assets, warranties, maintenance, inspection reports, compliance, service agreements, procurement and property disposal activities. 

Required Qualifications and Experience 

• Generalist
  IT
  support technician training, such as Google IT Support Professional Certificate, CompTIA A+ Certification, Certificate III or Diploma in Information Technology, or equivalent work experience. 

• Minimum 3 years’ experience supporting a broad
  range of IT
  issues, including at least 1 year of Tier 2 IT support, preferably
  with *nix systems. 

• Experience building new instances in Intune, Entra and Jamf to onboard new users. 

• Natural problem-solver with the ability to take initiative, gather information, think creatively and exercise independent judgment to address issues effectively. 

• Exceptional organisation and time management skills, innate sense of urgency, eye for detail, capacity to multitask and able manage a high volume of work. 

• Self-assured to influence a diverse range of stakeholders, deal with vendors, provide real time feedback to contractors and escalate concerns or roadblocks. 

• Strong commitment to workplace health and safety and up-to-date understanding of WHS legislation, quality frameworks, and accreditation processes. 

• Demonstrated experience overseeing delivery of service and maintenance contracts. 
• General handy person knowledge and aptitude and demonstrated ability in handling power tools and equipment.