Partner Care Associate bei Every Nation

Salary: Pay Grade 1 - $15.00 to $16.88

Classification: Regular, Full-Time, Non-Exempt, Non-Ministerial, Domestic, Non- Missionary

Typical Duties & Responsibilities:

• Answer inbound calls and place outbound calls (Missed Gifts, New Partners, etc.)
• Process automated calls via our online platform.
• Assist partners and missionaries with online giving and accounts, and troubleshoot any issues.
• Assign and assist in resolving customer service cases.
• Manage daily communication, including communicating pertinent financial information with missionaries, partners, and internal departments. 
• Collect and separate mail
• Assist in maintaining partner accounts in our donor system
• Process and manage contributions, including checks, credit cards, cash, EFT transmissions, EBTs, and gift corrections
• Assist in maintaining procedures.
• Assist the Partner Care Manager as needed
• Maintain membership in good standing at an Every Nation church

Minimum Qualifying Education:

• High School Diploma

Minimum Qualifying Experience:

• One year experience in a customer service-related job preferred

Knowledge, Skills & Abilities:

• Data entry skills
• Computer skills
• Customer service skills
• Ability to type 45 wpm and 10-key by touch
• Ability to communicate amiably
• Ability to be well organized, comfortable, and flexible in a fast-paced, changing environment

Required Licenses/Certificates:

• None