Associate CRM Business Analyst bei Fluke - Level 3
Fluke - Level 3 · Pittsburgh, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Pittsburgh
Position Overview:
We are seeking an Associate CRM Business Analyst who will be responsible for supporting, configuring, and improving our Salesforce environment while also gathering requirements, documenting processes, and collaborating with business stakeholders. This role is ideal for someone with strong Salesforce administration experience who also wants to grow into business analysis, bridging the gap between users and technical teams. The role will be worked on an afternoon shift that runs through 6:00 p.m. Eastern Time (EST/EDT).
Essential Duties and Responsibilities:
Manage users, roles, profiles, permission sets, and sharing rules.
Maintain data quality through regular audits, duplicate management, and sandbox refreshes.
Configure custom objects, fields, page layouts, record types, flows, validation rules, and approval processes.
Create and maintain reports, dashboards, and list views for business stakeholders.
Provide Tier-2 support during the afternoon shift, troubleshooting user issues and logging bugs.
Collaborate with business stakeholders to gather requirements, define needs, and translate them into Salesforce solutions.
Assist in documenting business processes, system enhancements, and functional requirements.
Support UAT (User Acceptance Testing), test scripts, and deployment of new features.
Partner with senior Salesforce professionals to ensure alignment with best practices and business priorities.
Contribute to light technical tasks (e.g., SOQL queries, small Apex/Flow adjustments) when needed.
Qualifications Required:
Bachelor’s degree in Business Administration, Information Systems, or related field (or equivalent experience).
1–3 years of hands-on Salesforce administration experience.
Strong understanding of flows, validation rules, reports, dashboards, and other core admin tools.
Experience gathering requirements and documenting processes in a business or IT environment.
Strong problem-solving skills and the ability to communicate clearly with both technical and non-technical stakeholders.
Exposure to Agile methodologies and comfort working in cross-functional teams.
Preferred Qualifications:
Salesforce Administrator certification strongly preferred but not required.
Exposure to Salesforce business processes such as Sales Cloud, Service Cloud, CPQ, or Marketing Cloud.
Familiarity with integration concepts and data migration tools (Data Loader, Workbench, etc.).
Knowledge of Jira, Azure DevOps, or similar project tracking tools.
Interest in developing BA skills such as requirements elicitation, process mapping, and stakeholder management.
Why Join Us?
Opportunity to grow as both a Salesforce Administrator and a Business Analyst.
Collaborative team environment with experienced Salesforce professionals.
Competitive compensation, comprehensive benefits, and a training/certification budget.
Hands-on involvement in both platform administration and business process improvement.
About Company
Company
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
