Digital Customer Experience Internship bei Toyota Material Handling North America (TMHNA)

The Role:

We’re seeking a motivated Digital Customer Experience Intern to join our team for Summer 2026!

In this Internship, you will be responsible for supporting Toyota’s digital customer experience platforms while on the Ecommerce team. MyToyota is the single, end-customer point of contact to digitally engage with Toyota Material Handling and Toyota affiliates such as dealers and other partners. MyToyota includes digital customer experience and digital commerce functions. This Internship is responsible for working with key stakeholders to collect and analyze feedback to translate into new platform features and functionality. 

What You’ll Be Doing:

• Cultivate feedback loops to understand user behavior, new requests, and improvement ideas
• Analyzing feedback and gathering business requirement for new features and user stories
• Analyze UX data to influence the product backlog and recommend improvements
• Develop/Write, elaborate and prioritize user stories and functionality to be built on the platform
• Support documentation management of workflows, functional and technical requirements
• Assist cross-functional teams on the day-to-day execution of projects and initiatives

What We’re Looking For:

• Cumulative GPA of 3.0 or higher
• College Junior or Senior pursuing a bachelor’s degree in Business, Information Technology, Marketing, or other related field of study

What Sets You Apart:

• Prior digital product experience
• Strong communication and organizational skills
• Ability to work independently and in a team environment
• Eagerness to learn and take on new challenges

Where and When You’ll Work:

• Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Columbus, IN office and work remotely Thursdays and Fridays.

What You’ll Get in Return:

Wage - $22.00 - $26.00 per hour. Compensation depends on the selected candidate’s education and experience.

Early Career Benefits:

• Paid Housing (furnishings, utilities, & Wi-Fi included)
• Hands-On Experience in DCX/Ecommerce
• Mentorship from Experienced Professionals
• Direct Exposure to Senior Leadership & Executive Team
• Company-Sponsored Events & Intern Socials
• Paid Community Service Hours
• Onsite Fitness Center & Occupational Health Clinic
• Mental Health Advocate Services
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers https://careers.raymondcorp.com/careers

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