Client Success Manager bei XiFin

Are you interested in harnessing technology and AI to transform healthcare? 

At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care. 

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference. 

About the Role 

We are seeking a motivated and client-focused Client Success Manager (CSM) with expertise in healthcare revenue cycle management and billing operations. The CSM will serve as the primary point of contact for clients, ensuring they receive maximum value from our solutions, experience exceptional service, and achieve measurable outcomes in their billing and reimbursement processes. 

This role requires a deep understanding of healthcare billing workflows, payer requirements, and revenue cycle metrics, along with strong relationship management and problem-solving skills. The ideal candidate thrives on building trust with clients, proactively identifying opportunities for improvement, and partnering with internal teams to drive client satisfaction and retention. 

This position will be located at our offices in San Diego, Charleston, or Dallas.  

How you will make an impact: 

In this role, you’ll: 

• Ensure total client success and satisfaction with the XiFin RCM solution
• In a client facing capacity, coordinate financial metrics and reports that highlight financial performance and client profitability
• Present customer and XiFin data to all level of the organization, both external and internal
• Provide customer with system & workflow expertise for business optimization
• Assess and define customer training needs and delivery options

What you will bring to the team:

We’re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you: 

• Empathy & Client Focus – genuinely cares about client success, listens well, and builds trust.
• Proactive Problem-Solving – anticipates challenges and brings solutions before issues escalate.
• Resilience Under Pressure – stays calm and professional in high-stakes or stressful situations.
• Analytical & Data-Driven – interprets billing metrics and translates them into actionable insights.
• Strong Communication & Relationship Skills – conveys complex ideas clearly and manages diverse client personalities.

Skills and experience you have:  

You don’t need to check every box. We will consider a combination of education and experience, including: 

• Bachelor’s degree in Healthcare, Business, Finance, or a relevant discipline 
• Must have a minimum of 3-5 years client facing healthcare background including experience in healthcare billing and RCM support or similar customer-facing role
• XiFin RPM/Empower RCM
• Strong knowledge of medical billing workflows, payer policies, claims management, and reimbursement processes.
• Proven track record in building and maintaining long-term client relationships.
• Exceptional communication, presentation, and negotiation skills.
• Analytical mindset with the ability to interpret billing performance metrics and recommend improvements.
• Proficiency with healthcare billing software, practice management systems, and CRM tools
• This role will regularly travel domestically up to 50% of the time to major accounts and professional events.

Why XiFin? 

We’re more than just a healthcare technology company—we’re a team that cares about people.
Here’s a glimpse at what we offer: 

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

Pay Transparency 

At XiFin, we believe in pay transparency and fairness. The expected annual salary range for this role is $100,000 to $130,000, based on your experience, skills, and geographic location. 

Depending on your qualifications, you may be considered for a Client Success Manager or Sr. Client Success title. Final compensation will be determined during the selection process and may vary accordingly. 

Accessibility & Accommodations 

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901. 

Equal Opportunity Employer 

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law. 

Ready to apply?
We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.