Customer Experience Specialist bei The Honey Baked Ham Company

Are you a team player that enjoys problem-solving? Do you enjoy making meals memorable and ensuring that customers have the best experience? If you answered yes, then we have the perfect role just for you. The #HamFam is seeking a Customer Experience Specialist to join our team to ensure that our guests have the best experience with us when they're planning for their next meal. Whether it's ordering online for a loved one or seeking assistance with myHoneyBaked Rewards, this person will ensure that the overall guest experience is a positive one. 

Some essential responsibilities for this role will include:

• Working cross-functionally with the Loyalty team to resolve all customer concerns via emails, inquiries, and comments
• Accurately monitoring, answering, logging, and responding to email communications in a timely manner
• Promptly escalating customer service issues or complaints to the appropriate team member
• Supporting the Customer Experience team through the use of internal and external systems to properly engage with customers
• Supporting the Customer Experience team with cross-functional initiatives to ensure a seamless guest experience
• Other duties as assigned based on the needs of the business

This role requires the following knowledge and experience requirements:

• 2 or more years in a Contact/Call center environment
• 1 + year experience responding to customers, members or others in online environment (for professional or volunteer organization, company or corporation)
• Exceptional customer service skillset and professional perspective
• Excellent Communication and Organization skills
• Motivated and results-oriented within fast-paced business
• Possesses Microsoft Office skills including Word, Excel (creation and maintenance of spreadsheets)
• Exhibits strong decision making and problem-solving skills including excellent situational judgment focusing on ‘win-win’ outcome
• Ability to diffuse escalated situations efficiently and professionally
• High School Diploma required; College degree in a related field preferred

PHYSICAL DEMANDS

There is some requirement to lift or handle material and/or equipment of moderate weight (up to 30 pounds).

This position is hybrid and will be based out of the Alpharetta Customer Support Center and/or our Roswell Ridge office.