Litgations Claims Manager bei Penna Lumbermens Mutual Insurance Company

Description

Pennsylvania Lumbermens and Indiana Lumbermens Mutual Insurance Company

Position: Litigations Claims Manager   Department: Claims 

Reports To: Vice President, Claims 

Position Summary: The Claim Manager is responsible for the overall results of their assigned claim unit through appropriate management of their team members and external partners. This position facilitates, coordinates and expedites the immediate handling of claims in assigned business unit, controlling and critiquing large exposure cases and resolving claims in a prompt, fair and equitable manner. 

Essential Functions and Responsibilities: 

1. Provide direct management to assigned staff to ensure a consistent work product in all areas.

2. Approve settlement and reserve increases for claims in excess of assigned adjustors’ authority. 

3. Provide senior management with regular status reports on all large and potentially large losses. 

4. Maintain an active diary on those claims that exceed the claim adjustors’ authority and/or require special expertise. Provide direct management on specific claims on his/ her diary. 

5. Perform periodic claim file, reserve and subrogation reviews to identify improvement areas and employee training needs and implement action plans based upon review findings.

6. In conjunction with Claim VP’s, develop quality, service and expense goals for the unit. Provide leadership by training, developing and positioning people to attain unit goals. 

7. Actively seek and evaluate candidates for present or future employment at PLM/ILM. 

8. Build and maintain excellent relationships with policyholders and brokers. Develop and measure actions to improve customer service and ease of doing business.

9. Monitor legislative and regulatory changes related to the lines of business handled; attend public hearings as necessary and appropriate.

10. Perform other duties as assigned. 

Knowledge and Skills:

1. 10 years’ experience in appropriate claim lines of business.

2. Prior supervisory experience.

3. Basic knowledge of various applicable state law systems.

4. Strong litigation skills.

5. Above average reading comprehension and math skills.

6. Ability to deal with a variety of personalities and situations with professional courtesy.

7. Experience controlling expenses.

8. Proficient negotiation skills.

9. Strong oral and written communication skills.

10. Strong analytic skills and ability to pay close attention to detail.

11. Strong customer service skills.

12. Participate in training/education as approved by the VP of Claims.

13. Computer proficiency and working knowledge of Microsoft Office products

14. Obtain adjuster's license where applicable.

15. College degree strongly preferred. Law degree desirable. 

Physical Requirements:

1. Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, printer, and telecommunication device.

2. Frequently communicates with both internal personnel and external contacts. Must be able to exchange accurate, clear information in these situations.

3. Ability to stay in a stationary position for extended periods of time. 

4. This position occasionally needs to move about inside an office environment.