Technical Solutions Manager bei ZYLO, INC.

Description

**This job is located in Indianapolis, IN**

Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS applications. Zylo helps companies reduce costs and minimize risk by centralizing SaaS inventory, license, and renewal management. Trusted by industry leaders, Zylo's AI-powered platform provides unmatched visibility into SaaS usage and spend. Powered by the industry's most intelligent discovery engine, Zylo continuously uncovers hidden SaaS applications, giving companies greater control over their SaaS portfolio. With more than 30 million SaaS licenses and $34 billion in SaaS spend under management, Zylo delivers the deepest insights, backed by more data than any other provider.

Overview

Zylo is seeking an entrepreneurial and technically skilled Technical Solutions Manager to join our Support team. In this role, you will be responsible for building and delivering a new consultative service offering that provides hands-on technical implementations for our enterprise clients. As a Technical Solutions Manager, you will work directly with clients to design, implement, and optimize complex automations and data integrations using APIs, RPA, and custom technical solutions. This is a ground-up opportunity to shape a new revenue stream while driving exceptional client outcomes through technical expertise and consultative partnership.

What you will do

• Lead client-facing technical service engagements, providing strategic consulting and hands-on implementation of SaaS management automations and integrations.
• Design and implement custom solutions using RESTful APIs, RPA tools, and scripting languages to automate data transfers, reporting, and workflow optimization.
• Build and structure a new service offering from the ground up, including service delivery methodologies, pricing models, and client engagement processes.
• Manage billable service hours and project deliverables, ensuring high-quality outcomes and strong ROI for clients.
• Collaborate directly with IT, SAM, and Procurement leaders to understand business requirements and translate them into technical solutions.
• Develop technical documentation and best practices for complex implementations, creating reusable frameworks for future engagements.
• Identify expansion opportunities within existing accounts through deep technical relationship building and solution advisory.
• Partner with internal teams including Product, Engineering, and Client Success to leverage platform capabilities and influence product roadmap based on client needs.
• Operate independently with minimal oversight, driving project success through self-direction and entrepreneurial problem-solving.
• Resolve Tier 2 Support tickets related to your areas of expertise.

Requirements

What you need

• 3+ years of direct client-facing experience in technical consulting, solutions engineering, or implementation services within a B2B SaaS environment.
• Strong proficiency with RESTful APIs including integration design, troubleshooting, and optimization.
• Hands-on experience with RPA tools (e.g., UiPath, Automation Anywhere, Power Automate) and programming experience with Python.
• Proven track record of managing complex technical projects from conception to delivery with measurable business impact.
• Excellent communication skills with ability to present technical concepts to executive audiences and translate business requirements into technical solutions.
• Self-starter mentality with comfort operating in ambiguous environments and building processes without extensive structure or guidance.

Nice to have

• Experience with ticketing systems (e.g., Zendesk, Jira) and support workflow management.
• Experience with scripting languages (e.g. JavaScript, PowerShell), data query tools (SQL), and cloud platforms (AWS, Azure, GCP).
• Background in SaaS Management, IT operations, Software Asset Management, or consulting/professional services experience.
• Project management experience with client engagement frameworks and billable hour management.
• Understanding of data analytics and business intelligence tools (e.g. Sisense, Power BI).