Business Configuration Analyst - Behavioral Health bei Connexin Software

Description

The Business Configuration Analyst works with the product, business analysis, training, configuration, and support aspects of our Behavioral Health Electronic Health Record software. The incumbent should possess strong technical, interpersonal, and troubleshooting skills. This role will perform duties as required based on business demands. At least 50% of the duties will be in the Medical Billing side of our software business.

This is a remote position, however, applicants must reside in one of the following states: FL, GA, ID, IN, KS, LA, MD, MI, MN, NC, OH, PA, TN, TX, UT, VA, WY

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Essential Functions / Tasks / Duties / Responsibilities: 

• Successfully implement new and existing customers on our software solutions.  Duties include learning about the customer's business, training them on the use of our software, and configuring the software to meet their needs.
• Collaborate with team members to successfully onboard new customers on NextStep Billing software.
• Provide support to customers throughout their use of NextStep Billing.
• Improve our internal processes to build an efficient business.
• Support and play an active role in all segments of product development workflow by actively participating in Project Kick-Off, Sprint Planning, Scrum, Acceptance Review, Sprint Retrospectives.
• Communicates with stakeholders to identify, analyze, and translate business needs into specifications for development.  Perform Quality Assurance testing on software changes.  Document changes in release notes.
• Update Help Center to be current with new features and changes to the software.
• Develop and maintain a customer-focused perspective through effective and timely communication and collaboration with business stakeholders and the product and software development teams.

Requirements

Competencies:

• Customer-focused engagement and service skills.
• Knowledge of project management and training principles and methodologies.
• Medical industry product implementation/project management/training experience.
• Detail-oriented individual with a “can do” attitude and ability to juggle multiple tasks in a fast-paced environment.
• Ability to work effectively with others
• Polished phone presence and professional in-person demeanor
• Excellent written, verbal and interpersonal skills
• Thrive in a fast-paced, dynamic and innovative environment

Education / Professional Certifications or Licenses Required:

• Bachelor's degree required
• PMI Professional in Business Analysis (PMI-PBA), Certificate of Capability in Business Analysis (CCBA) or other certification with a focus on business analysis is preferred

Experience Requirements:

• 5+ years of experience in the healthcare industry (Electronic Medical Record, Practice Management, Medical Billing). Behavioral Health EHR experience is a plus.
• 5+ of experience in a customer facing role.
• 3+ years of work experience in a Business Analyst role preferred.

Work Environment / Physical demands/ Travel Requirements:

• Remote office environment
• Some travel required (less than 10 percent)
• Tasks are primarily performed on the computer and telephone or through discussion face-to-face

Core Values:

Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.

Benefits:

Our team members enjoy a variety of benefits, including but not limited to:

• Medical, Prescription, Vision, and Dental Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off, Holidays, and Volunteer Hours
• Company Wellness Program
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Pet Insurance
• Tuition Assistance Program
• Employee Recognition Program

Equal Employment Opportunity Statement: 

Our company is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. 

Americans with Disabilities Act Statement: 

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate.  In general, it is your responsibility to notify your supervisor of the need for accommodation.  Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability.  Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.