Operations and Customer Care Specialist bei Fresno Pacific University

About the Department

The Operations and Customer Care Assistant plays a vital role in running the regional campus by providing exemplary customer service to all staff, faculty, students, and guests. This position provides administrative duties such as classroom scheduling, being knowledgeable about systems and classroom equipment, and the coverage of evening hours. The Operations and Customer Care Assistant assist with supervising and training student employees in customer service.

Position Duties

• Over-see the evening operations of the regional campus, along with insuring a high level of customer service
• Provide exemplary customer service to incoming students, staff, or individuals 
• Manage equipment both in the classroom for faculty and items checked-out for student use
• Answer calls and assist with making calls to potential students
• Enter and maintain data regarding classroom scheduling for all courses held at the regional campus
• Assist in the training staff in understanding admissions, available academic programs, systems and customer service toward staff, faculty, students and guests
• Provide support to the Regional Operations and Admissions staff
• Navigate any IT issues related to the campus, in additional serving faculty and students
• Assist with the set-up and take-down of campus events
• Ability to multi-task in day-to-day operations
• Strong organizational, communication, and interpersonal skills
• Demonstrate a commitment to serving and inspiring students and colleagues in a context of a Christian University, integrating your Christian faith into your role and responsibilities.
• Embrace the mission, vision, and values of Fresno Pacific University, affirm the FPU Faith Expectations, and support the ideals and practices articulated in "The Fresno Pacific Idea”
• Uphold and advance Fresno Pacific University’s commitment to Christ-centered higher education, holistic student development, and serving diverse communities.
• Complete tasks timely with work that is comprehensive, complete, and accurate
• Communicates clearly, listens attentively, and seeks to understand others
• Collaborates productively with colleagues of varying skillset 
• Other job duties as assigned

Minimum Qualifications

Required:

• High School Diploma 
• One year of experience in customer service 

• Experience Microsoft suite software

Preferred:

• Bachelor’s degree

• Bi-lingual (Spanish and English)
• Experience in a university setting

• Willingness to travel regionally and work vents when needed (nights and weekends may be required) 

Environmental Conditions:

• Indoors in a normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes at least eighty percent (80%) of the time.
• Frequent computer use at a workstation, up to eight hours per day.
• Frequently work at a fast pace with unscheduled interruptions.
• Drive personal or University vehicles to appointments.
• Public contact position requiring professional apparel, personal hygiene, and grooming. 

Physical Demands:

• This position typically functions indoors in an office environment with light to moderate noise associated with business office equipment. The position may involve travel for meetings and events.
• While performing the duties of this job, the employee is regularly required to: remain in a stationary position 80 % of the time, be able to move about inside the office to access file cabinets/office machinery etc., operate a computer and keyboard and other office productivity machinery such as calculators/copy machines/printers. The employee is occasionally required to position self to reach items on the floor and in high cabinetry. 
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Employee must be able to communicate with others to exchange information including both over the telephone and in-person communication with callers and community members and be able to read a computer screen and paper documents.
• Reasonable accommodations for those with disabilities will be provided in accordance with law.

Other Qualifications

$19.00-$22.50 per hour is the start wage for this part-time role and reflects what Fresno Pacific University reasonably expects to pay for this position.  Actual compensation may vary based on qualifications, experience, and internal equity.  In addition to compensation, FPU offers a competitive benefits package.

Reserving its rights as a religious institution, Fresno Pacific University is an equal employment opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, age or disability, or other classes protected by applicable law. Committed to excellence and actively supportive of cultural diversity, FPU invites individuals who contribute to such diversity to apply. If you need assistance or an accommodation due to a disability, you should contact FPU’s Human Resources Department at [email protected].  As a religious institution, the University will administer the equal opportunity employment policy consistent with the Fresno Pacific University statement of faith, the FPU Idea and the University’s governance by the Pacific District Conference of Mennonite Brethren Churches.