Community Help Officer - Early Intervention bei ORC External

Community Help Officer – Early Intervention

• East Suffolk Council, East Suffolk House IP12 1RT/Riverside Office NR33 0EQ
• £28,598 to £31,022 per annum Band 4

• Fixed term for 24 months

• 37 hours per week 

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

Want to work in an organisation where you can truly feel like you are making a difference to people’s lives? The East Suffolk Communities Team are looking for a successful applicant to join the team based within the Community Help Hub, you’ll use the “Low Income Family Tracker (LIFT)” software with other data sources available locally, to identify residents in financial need, and design and deliver campaigns to identify and engage appropriate households, connecting them to relevant support, including from the Community Help Hub. You will monitor and track campaign responses, trends and outcomes.

Your role:

You will work collaboratively with the Community Help Officers, alongside a range of organisations and partnerships across East Suffolk including parenting support and Family Hubs, Citizens Advice East Suffolk, Disability Advice North East Suffolk (DANES) and Disability Advice Service East Suffolk (DAS). You will liaise with Financial Inclusion Officers across other District and Borough Councils in Suffolk to share best practice.

To take a data led approach, using the Low-Income Family Tracker (LIFT) software, to identify families and individuals in East Suffolk who are (or are at risk of becoming) financially vulnerable 

To work with local organisations and support providers on outreach events to provide a caring, responsive and customer focussed service to residents by establishing and maintaining personal contact through a range of mechanisms including letters, telephone calls, emails, video calls and home visits to maximise engagement 

Work closely with your Community Help Hub colleagues, the Communities Officers, and other Council Departments, including Customer Services, Housing Needs, and Tenant Services, collaborating as part of the wider Suffolk network with colleagues from the other District and Borough Councils in the county

What you will need:

• Experience of analysing and interpreting data and intelligence

• Previous experience of working in a public facing role

• Experience of dealing with the public in difficult situations and of providing constructive challenge

• Effective written and verbal communication skills and the ability to convey complex information to a range of audiences in a creative and understandable way

• Excellent organisational skills

• Strong team player

• High level of computer literacy and able to use Microsoft Office

• Must be mobile / have access to a car and a valid driving licence and be willing to travel

• Flexible and willing to work outside of normal working hours, with occasional work in the evening and at weekends

If you think you have what it takes to be successful in this role, even if you don’t meet all the essential requirements, please apply. We would appreciate the opportunity to consider your application.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits: 

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) 

• Local government pension scheme 

• Flexible working arrangements 

• Learning and development tailored to your role 

• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. 

• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. 

Find more information about what we offer in our benefits brochure (pdf). 

These roles will primarily be remotely based, utilising local community assets, but will also involve travel across the district to provide face-to-face services as well as providing client support over the phone and via our digital platform. A full drivers’ license and access to a car is essential for this role. 

For more information

For an informal discussion regarding this post, please contact Megan Clifford, Senior Community Help Officer at [email protected]

Closing date: Midday Wednesday 17 September 2025

Interview date: week commencing 29^th September 2025

How to apply

Step 1 - Read the advert and the Job Description and Person Specification

Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site (URL).

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