Quality Assurance Training Lead bei REVOLVE

Meet REVOLVE: 

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
 

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. 

Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.
 

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Quality Assurance Training Lead role:

The Quality Assurance Training Lead is responsible for developing, documenting, and communicating the processes that support and enhance Quality Assurance operations. The person in this role will provide thorough onboarding training for new hires and ongoing training classes for all QA agents, develop follow-up training material for training existing QA agents, manage documentation of policies, procedures and training manual to ensure instructions are user-friendly and comprehensive. Establishing clear, efficient workflows for the QA team and collaborating with other departments to improve internal tools and systems. The position requires adaptability, strong communication skills, and a proactive approach to continuous improvement in a dynamic, fast-paced environment. The position also requires flexibility to travel as needed to support in-person training sessions or cross-departmental initiatives.

Major Responsibilities:

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Train newly hired QA agents.
• Facilitate ongoing training sessions for current QA agents to ensure knowledge retention and upskilling.
• Coordinate training schedule with the hiring and training demands of the department.
• Coordinate tools, resources and access to internal systems for new hires.
• Provide training on new processes, policies and procedures for all agents when necessary.
• Design courses to train agents to achieve the performance expectations of the department.
• Collaborate with QA leads to identify areas where additional training is needed.
• Develop, refine, and communicate QA operational workflows and procedures.
• Maintain/update training materials, policies, and procedural documentation and ensure they are comprehensive, accurate, and user-friendly.
• Partner with other departments to align QA processes with broader organizational goals.
• Support the rollout of new tools and enhancements that impact QA workflows for process efficiency.
• Identify gaps in current QA training and processes; propose and implement improvements.
• Gather feedback from QA agents and managers to iterate and improve training and process materials.
• Stay informed of industry best practices in QA and training to inform internal strategies.

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work in a team environment and give honest and direct feedback.
• Ability to communicate in both, spoken and written, English with professional-level proficiency.
• Comfortable working in a very collaborative, creative, fast paced, and agile environment
• A demonstrated passion for teaching and developing employees at all levels.
• Innovative thinking to adapt to the demands of a quickly growing company.
• Self-sufficient and able to envision training curriculum and successfully execute said vision.
• A fun and interactive approach to building rapport and training retention.

• Ability to manage multiple projects simultaneously and to keep abreast of innovative design trends and technologies.
• Flexibility to travel as needed.

Minimum Qualifications:

• Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• Experience with Microsoft Word and Excel.
• Familiarity with training tools and documentation platforms.
• Exceptional organizational skills and attention to detail.
• Experience developing and facilitating training programs.

Preferred Qualifications:

• Quality Assurance experience
• Bachelor’s Degree
• Experience in process development within an E-Commerce environment

A successful candidate works well in a dynamic environment with minimal supervision.  At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. 

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly/salary range is $23 to $25/hr.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.