Manager III - Family Court Services bei King County, WA

About the Department

King County Superior Court is seeking an effective and impactful leader to fill the role of Manager III - Family Court Services.  This position is responsible for the overall management of Family Court Services which operates in the areas of family law, domestic violence, adoption, dependency and Becca.   The incumbent oversees Family Conciliation and Evaluation Specialists, Becca Case Managers, Dependency Mediators and supervisory staff.  They will plan, organize, and direct the services of these operations and will work both independently and in teams to achieve program goals and objectives.   

The Manager III provides oversight of the Family Law Parent Seminar, including development of procedures and curriculum, and works with family court, Becca and dependency judicial officers, court administration, and stakeholders on projects and committees related to improving court operations and Family Court Services’ programs. The incumbent will take a leadership role in establishing an effective working relationship with community and governmental agencies, associations and other groups, and identifies and makes use of appropriate community resources to support program operations.

It is the vision of King County Superior Court to be open to all, trusted by all, and to provide justice for all. To fulfill Superior Court's Mission, Values, and Vision, employees at all levels serve the complex needs of a diverse population of Court users. Applying equity and social justice principles is a daily responsibility and a foundational expectation. At KCSC, we are dedicated to building a diverse and authentic workplace centered in belonging. 

Who may apply: This position is open to all qualified applicants.

Work location: This position requires work at the King County Courthouse and the Clark Children and Family Justice Center in Seattle, and the Maleng Regional Justice Center in Kent, WA.

The work associated with this position will be performed through a hybrid work schedule of onsite and remote work.  Employees must reside in Washington State and within reasonable distance to their King County worksite to respond to workplace reporting requirements.  The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  
 
Work schedule: This is a full-time position working 35 hours per week. The work schedule is Monday through Friday, 8:30 a.m. - 4:30 p.m. Variations from those hours may occur, including early mornings, evenings, and weekends as needed. This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime-eligible.

Additional materials required: Please include a resume and letter of interest describing how you meet or exceed the requirements for this position. These materials are supplemental to your application, and your application will be considered incomplete if they are not attached. You must still completely fill out the online application with your relevant education and work experience. Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter. Applications that state "see my resume" are considered incomplete and will not be accepted. 
 
 Please note that you can attach multiple documents to your application. Your options are:
 1) Copy and paste one or more documents into the text resume section of the application.
 2) Attached multiple documents/files in the attachment section.

Position Duties

The following duties are not intended to represent the entire functional capacity of the position at the task level.

Manage and oversee the Family Court Services programs. Determine program goals and objectives; develop policies and procedures needed to achieve the goals; determine and monitor case management, data, and records systems; conduct program evaluations. Oversee administration of the program’s budget, including monitoring and approving all expenditures. Identify and negotiate funding streams including federal, state, local and private resources.

Negotiate contracts and/or agreements with state, county, and city agencies to implement contracted services. Work with city, county, and state agencies to manage contracts with community agencies to provide services. Monitor community provider agency performance of duties including quality assurance practices.

Hire, train, coordinate, assign work to and evaluate the work of employees, including subordinate supervisors, Family Conciliation and Evaluation Specialists, Dependency Mediators, and Becca staff; provide coaching, feedback, and corrective action if required. Routinely monitor and review work of all employees.  Manage and evaluate subordinate supervisors.
 
Evaluate Family Conciliation and Evaluation Specialists who provide mediation, evaluation, domestic violence assessments and other services for families for Superior Court hearings and trials. Provide case consultation to social work staff on difficult cases and assess risk to clients and staff.
 
Deliver customer service to and respond to complex complaints and inquiries from both internal and external customers. Resolve complex issues that involve multiple agencies or departments.  Work with local, state and national agencies and departments.
 
Provide technical guidance and direction to staff. Advise program staff of new procedures, court decisions and statutes in a specialized area of law.
 
Establish working relationships with community and governmental agencies, and the general public. Identify and use community resources to support program operations.
 
Represent the program in meetings and work groups, and is responsible for developing recommendations to internal and external Superior Court work groups that further the goals of the program.
 
Assist with planning and implementation of training for incoming judicial officers in family law, Becca, and dependency.
 
Supervise and provide oversight for parent seminar.  Evaluate processes and ensure updates as necessary.
 
Provide backup for the Family Court Operations Director in the Director’s absence.
 
Perform other duties of a similar nature and level as assigned.

Minimum Qualifications

A Master’s degree in social work, public administration or related field and five years of program-related experience including three years of supervisory experience, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job is required.  
 
 Must have comprehensive knowledge of Washington State law in the areas of family law, adoption and domestic violence.  General clinical expertise is required in alternative dispute resolution, evaluation and assessment techniques, domestic violence, child abuse, personality and mood disorders, substance use disorders, divorce, and adoption dynamics. Knowledge of BECCA and guardianship law is a plus.
 
Able to communicate effectively both orally and in writing. Skill in working with diverse populations and/or emotional situations with a trauma-informed lens and cultural humility. Able to maintain confidentiality on sensitive matters. Skill in dealing with volatile customers, including de-escalation. Skill in conducting mediation, evaluation, conciliation counseling, and investigations.  
 
Able to analyze, organize and prioritize work; adapt to changes in workload demands; multi-task and follow through. Able to conduct research on a specific work assignment. Knowledge of and ability to apply problem solving and conflict resolution techniques; able to develop solutions. Able to interpret legal terminology, court rules, and apply regulations, policies, and procedure.
 
Must have strong management and leadership skills.  

Must have computer experience and knowledge of various software applications, including Microsoft Office suite and virtual communication tools.

If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the candidate needed for this or other roles. 

Other Qualifications

Special requirements: Finalists are subject to the Washington State Patrol criminal background investigation and a reference check. Criminal background records are not automatically disqualifying.  The ability to reliably and efficiently travel throughout the County is required.
 
Selection process: Application materials will be screened for qualifications and the most competitive candidates will be invited for interviews.
 
 Union membership: Positions in this classification are not represented by a union.

King County Superior Court is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.  Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
 
 If you have questions regarding this position, please call King County Superior Court Human Resources at 206-477-1536.

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