Clinic Staff Supervisor - Radiation Oncology bei UT Southwestern Medical Center

%3Cb%3EWHY UT SOUTHWESTERN?%3C/b%3E%3Cbr%3E%0AWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22%3EU.S. News %26 World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%0A%0A%3Cbr%3E%3Cbr%3E%3Cb%3EJOB SUMMARY%3C/b%3E%3Cbr%3E%0AWorks under limited supervision to provide complex operational support for, and supervision of, clinic staff services in patient care setting.%0A %3Cbr%3E%3Cbr%3E%3Cp%3E%3Cb%3EBENEFITS%3C/b%3E%3Cbr%3E%0AUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%0A%3Cul%3E%0A %3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%0A %3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%0A %3Cli%3EPaid Time Off, available day one%3C/li%3E%0A %3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%0A %3Cli%3EPaid Parental Leave Benefit%3C/li%3E%0A %3Cli%3EWellness programs%3C/li%3E%0A %3Cli%3ETuition Reimbursement%3C/li%3E%0A %3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%0A %3Cli%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%0A %3C/li%3E%0A%3C/ul%3E%3Cbr%3E%3Cbr%3E%3Cb%3E%3Cb%3EEXPERIENCE AND EDUCATION%3C/b%3E%3C/b%3E%3Cbr%3E%0A%3Cbr%3E%3Cb%3ERequired%3C/b%3E%3Cul%3E%3Cb%3E%3Cli%3EEducation%3C/b%3E%3Cbr%3EHigh School Diploma or equivalent or %3Cbr%3E%0ABachelor%27s Degree in related field %3Cbr%3E%3C/ul%3E%3Cul%3E%3Cb%3E%3Cli%3EExperience%3C/b%3E%3Cbr%3E3 years of experience at the level of CSA II or equivalent performing in patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling), including one year in a lead role with High School Diploma/equivalent. or %3Cbr%3E%0A1 year of experience performing in a patient care front office or back office environment (in areas such as financial counseling, admitting, insurance verification, billing, and scheduling), including one year in a lead role with Bachelor%27s Degree. %3Cbr%3E%3C/ul%3E%3Cbr%3E%3Cb%3E%3Cb%3EJOB DUTIES%3C/b%3E%3C/b%3E%3Cul%3E %3Cli%3EHuman Resources:%0A%3Cul%3E%0A%3Cli%3ESupervises all levels of Clinic Staff Assistants (CSA staff), Clinic Staff Coordinator(s), and other reporting staff roles as assigned to ensure appropriate policies and procedures are followed.%3C/li%3E%0A%3Cli%3EParticipates in staff recruitment and hiring decisions.%3C/li%3E%0A%3Cli%3EEnsures that staff receive complete orientation to work area with regular feedback sessions during probationary period.%3C/li%3E%0A%3Cli%3EEnsures training and supervision of staff, giving appropriate, timely feedback regarding problems or issues.%3C/li%3E%0A%3Cli%3EConducts and participates in performance evaluations.%3C/li%3E%0A%3Cli%3EOversees staff development, such as continuing education, cross-training, and preceptorship opportunities.%3C/li%3E%0A%3Cli%3EConducts and participates in staff disciplinary action and development of performance improvement plans.%3C/li%3E%0A%3Cli%3ELeads staff engagement and institutional survey responses.%3C/li%3E%0A%3Cli%3EManagement of staff time off requests and correlating coverage of responsibilities.%3C/li%3E%0A%3C/ul%3E %3C/li%3E%0A%3Cli%3EClinic Operations:%0A%3Cul%3E%0A%3Cli%3EOversight of daily clinic operations and monitoring of schedule utilization, provider template opportunities, appointment confirmations to facilitate patient appointments.%3C/li%3E%0A%3Cli%3ECoordinate daily staff assignments to ensure clinic is staffed appropriately.%3C/li%3E%0A%3Cli%3EProvide oversight of appropriate appointment scheduling to ensure a timely manner in accordance to medical necessity.%3C/li%3E%0A%3Cli%3ESupport Clinic Leadership in continued maintenance of scheduling technical functions including provider templates, scheduling protocols, decision tree specifics.%3C/li%3E%0A%3Cli%3EMonitor CSA and clerical staff productivity including work queues, reports, dashboards.%3C/li%3E%0A%3Cli%3EFacilitate patient communications including appointment attendance and other automated communications.%3C/li%3E%0A%3Cli%3EEnsure appropriate cash and time of service payment management according to intuitional policies including cash security, check collection, and credit card authorization.%3C/li%3E%0A%3Cli%3EConduct quality assurance audits including HIPAA review and recorded call customer service.%3C/li%3E%0A%3C/ul%3E %3C/li%3E%0A%3Cli%3EPatient Experience:%0A%3Cul%3E%0A%3Cli%3EEnsure excellent forward-facing customer service.%3C/li%3E%0A%3Cli%3EFacilitate service recovery to deescalate and resolve potential customer issues.%3C/li%3E%0A%3Cli%3EManage scheduling and coordination of care with specialty referring offices such as urgent requests, same day appointment requests, and other high-profile scenarios.%3C/li%3E%0A%3Cli%3EConduct necessary staff trainings to provide exemplary customer service.%3C/li%3E%0A%3C/ul%3E %3C/li%3E%0A%3Cli%3ELeadership:%0A%3Cul%3E%0A%3Cli%3EEnsure strong partnership with all centralized services that support clinic operations, including Access Center, Referral Management, and Revenue Cycle teams.%3C/li%3E%0A%3Cli%3EModel professional behavior consistent with institutional PACT standards.%3C/li%3E%0A%3Cli%3EParticipate in institutional initiatives; attend meetings and trainings, and workgroups.%3C/li%3E%0A%3Cli%3EBe a change leader; supportive of change to implement new initiatives and participate in performance improvement projects%3C/li%3E%0A%3C/ul%3E %3C/li%3E%0A%3Cli%3EPerforms other duties as assigned. %3C/li%3E %0A%3Cbr%3E%3C/ul%3E%3Cb%3E%3Cb%3ESECURITY AND EEO STATEMENT%3C/b%3E%3C/b%3E%3Cbr%3E%3Cbr%3E%3Cb%3ESecurity%3C/b%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%3E%3Cbr%3E%3Cb%3EEEO%3C/b%3E%3Cbr%3E%0AUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3C/br%3E Jetzt bewerben