Retail Team Members bei frank green

About frank green

frank green isn’t a person, it’s a philosophy. We’re frank about living green.

Our purpose is to stop single-use plastics. So we create beautifully designed, functional and innovative products that fit seamlessly into your life – products you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As a Retail Team Member, you’ll be the face of frank green, delivering unforgettable in-store experiences that reflect our purpose, style, and energy. Whether you’re welcoming a first-time customer or helping someone personalise the perfect gift, you’ll play a key role in connecting people with products that are better for them and the planet.

This role is all about genuine customer connection, premium service, and attention to detail. You'll work in one of our vibrant locations, either our iconic Chadstone flagship or our brand new Melbourne Central store, with opportunities to work across both.

We’re hiring for full-time, part-time, and casual roles, and all new team members will complete their initial training at Chadstone to ensure a consistent, best-in-class experience. If you’re passionate about retail, love sustainability, and thrive in a fast-paced, high-end environment, we’d love to meet you.

Your Day to Day

• Deliver warm, genuine service that reflects our purpose and values.
• Assist customers with product recommendations and personalisation options.
• Maintain high visual merchandising standards and store presentation.
• Process sales, exchanges, and engraving orders using our POS systems.
• Replenish stock and support store operations (including open/close).
• Collaborate with the team to achieve daily sales targets and KPIs.
• Stay informed about new products, features, and sustainability stories.
• Help drive customer engagement, loyalty, and education around our mission.

What You Need

• Previous experience in luxury, premium or lifestyle retail.
• Passion for sustainability, design, and customer service.
• A natural people person with strong communication skills.
• Reliable, punctual, and team-oriented.
• Ability to work flexibly across weekdays, weekends, and peak periods.
• Comfortable with POS systems and in-store tech (we’ll train you!).
• High attention to detail and pride in maintaining store standards.
• Comfortable working in a fast-paced, high-traffic retail environment.

The Perks

• Generous product discount (you’ll be kitted out in style!).
• Fun, supportive and passionate team environment.
• Career development in a growing global brand.
• Paid training and onboarding to set you up for success.
• Be part of a brand that’s doing good for people and the planet.

Our Culture

At frank green, we believe diversity makes us better.

Our team is creative, pragmatic, and driven by the mindset that "anything is possible." We love what we do, the impact it has, and we bring passion, creativity, and energy into every project. We're always growing, learning, adapting, and having a lot of fun along the way.

Next Steps

Hit apply and tell us why you’d love to be part of the frank green retail team.

Every application is reviewed by a real person, no bots or automation here. We aim to respond to all applicants via phone or email within 5 business days of receiving your application. We can’t wait to meet you.