Transformation Manager bei Manulife

We are seeking a highly motivated, dynamic and experienced Transformation Lead to drive critical strategic initiatives and represent Operations on the U.S. Retirement  projects. In this pivotal role, you will be responsible for orchestrating transformation programs from conception to successful execution, ensuring alignment with our overarching OKRs and business objectives and delivering tangible, measurable results.

Position Responsibilities

• Contribute as the Transformation Lead on Canadian Retirement Value streams to support Operations in the development of product enhancements
• Act as representative for all workstreams within Operations (Contact Centre, Member Processing, Sponsor Services, Sponsor Processing, Payroll and Processing)
• With support from Operations Subject Matter Experts, actively interact and provide insights to value streams and team members
• Support data-driven decisions by providing input on the right insights from the business
• Work in and across cross-functional teams, to improve and execute business processes that serve the needs of all Operations stakeholders
• Build relationships across the organization
• Be creative and diligent in providing input and addressing various problems
• Consult on multiple initiatives affecting different areas of the business
• Manage multiple requests and meet challenging deadlines

Required Qualifications

• 5 to 10 + years’ experience working in financial industry
• Experience and strong knowledge of Retirement business, operations, regulatory environments and market trends, preferably U.S. Retirement knowledge
• Experience with U.S. retirement systems
• Experience working with internal stakeholders (operations, product, marketing, compliance, risk)
• Exceptional leadership, communication, and interpersonal skills with the ability to collaborate with others and influence and inspire at all levels.
• Demonstrated ability to multi-task and to manage multiple priorities in a fast-paced, dynamic environment.
• Confident self-starter who is results focused
• Superior analytical and organizational skills
• Negotiate, influence and persuade without authority
• Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall) and change management principles

Preferred Qualifications

• Bilingualism (French/English)

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.