Night Manager bei Abode Services

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Night Manager for our Opportunity Center program in Palo Alto, CA.

About The Role: In exchange for reduced rent housing, the Night Manager is responsible for providing the after-hours management presence in coordination with or in the absence of the Property Manager.  Responds to on-site emergencies including but not limited to police, fire, and EMS during nights and weekends by taking action to prevent or stop an emergency from escalating, while coordinating with the on-call team member who would relieve the night manager upon arrival on site. The Night Manager is required to live on site as a condition of employment and will credit the rental value of the housing provided to the Night Manager toward wages up to the maximum allowed by law. 

Compensation: The duties of the Night Manager shall be compensated through the provision of a reduced rent on-site large one bedroom apartment unit. The reduction of rent will be considered a stipend income for tax purposes. The reduced rent benefit shall be compensation for responding to emergencies on nights and weekends and for approximately 2-10 hours/week worked at the property performing the duties of the Night Manager. You will sign an Employee License Agreement for this apartment, and it will need to be vacated within 7 days of termination of this position. Pay range: $15.65-$17.22 hourly. 

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. 

How You Make An Impact:

• Responds to calls on company issued cell phone during after-hours property emergencies in coordination with or in the absence of the Property Manager, as necessary. 
• As assigned or needed, performs light maintenance or janitorial duties such as turning off the water valve on a toilet or sink, vacuum water with a wet vacuum and setting up fans in cases of flooding, litter collection during site walks, locking the laundry room, reviewing security camera video, etc. 
• Exercises good judgment and discretion to call for other staff or 911 for help in an emergency. Contact maintenance staff or on-call vendors for maintenance emergencies. 
• Directs emergency personnel to various parts of the grounds, buildings, or units, as appropriate. Remains present while emergency staff are on-site. 
• Within 24 hours, records any incidents, unusual occurrences or emergency/after-hours calls on the incident report form and notifies Manager and/ or Property Supervisor. 
• Works with a Property Manager to enforce quiet hours and house rules. 
• Works with security personnel and/or Property Manager to report violations of community and/or house rules. 
• As assigned or as needed, post notices as directed by the Property Manager, coordination with vendors/contractors for on-site work and light general grounds upkeep and cleaning. 
• Submission of the Night Manager weekly log to be emailed to the Property Manager and Property Supervisor weekly.  
• Weekly reporting to the Property Manager noting any incident or issues identified during the nightly property walks will be required.  
• Submit timesheets timely and according to company policy. 
• Attends staff meetings where Night Manager duties are performed, at least once per month or as required.  Attendance at the staff meeting can be made via phone. 
• Attendance at community meetings (quarterly for family sites and monthly for senior sites). 
• Attends any and all required training in accordance with company policies.  
• Adheres to house rules of assigned property, including pet, parking, storage, nuisance, sanitation, and egress policies as described in house rules. 
• Adheres to unit inspection requirements to be completed annually by the immediate supervisor to ensure unit is being maintained according to guidelines outlined in the house rules. 
• Sets an example for the community by living up to APM’s mission and core values. 
• Must be willing to sign an employee license to sign an agreement which outlines the specific terms and conditions for residing on the property. 
• Other duties as assigned.

How You Meet Qualifications:

• High school diploma or equivalent (GED) required. 

COMPETENCIES: 

• Excellent verbal and written communication, organizational, and time management skills. 
• Strong analytical and problem-solving skills with meticulous attention to detail. 
• Ability to work independently and collaboratively with teams. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to communicate effectively with residents or employees of the organization. 
• Ability to stay calm in emergency situations and de-escalate situations with agitated residents. 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to work with a minimum of supervision. 
• Proficiency in Microsoft Office programs, systems, and platforms. 
• Ability to learn and use required mobile devices and business-related applications. 
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record build of building and maintaining effective relationships with a wide variety of internal and external contacts. 

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.  

Notice: Abode Property Management is an Equal Opportunity Employer/Drug Free Workplace.