Technology Support Specialist bei P.B. Bell

About P.B. Bell
At P.B. Bell, our mission is: Making lives and places better by developing, improving, and managing multifamily housing communities. Since 1976, we’ve been proudly creating exceptional living experiences throughout Arizona. Family-owned and based in Scottsdale, we bring creativity, integrity, accountability, and care into every community we touch while making sure we enjoy the ride along the way.

From clothing drives and food donations to neighborhood clean-up efforts, we believe in making our communities stronger and better for everyone. We’re also proud members of the Arizona Multihousing Association. [ Click here for a listing of our communities.]

Position Overview

Are you a hands-on IT professional looking for variety and impact? As our Technology Support Specialist, you’ll be part of a small, agile team supporting a wide range of systems and platforms. From desktop support and network infrastructure to cabling, media systems, access control, and phones.  You’ll be involved in it all. You’ll also coordinate third-party vendors, implement projects, train users, and help shape our tech processes.

Why You'll Love This Role

- Small Team, Big Impact: Your work matters and is highly visible

- Diverse Tech Exposure: Work across multiple platforms and systems

- Mentorship & Growth: Learn from experienced professionals

- Field-Focused Work: Ideal for those who prefer active, on-site tasks

Key Responsibilities

- Provide hands-on support for desktops, networks, phones, and media systems

- Troubleshoot LAN/WAN/WLAN, VPNs, firewalls, and access control systems

- Administer Microsoft 365 (Azure AD, Exchange, security groups)

- Coordinate with third-party IT vendors and manage MSP relationships

- Create and deliver end-user training and documentation

- Plan and implement technology projects across departments and properties

- Travel daily to various Arizona locations; occasional in-state travel required

Qualifications

Education & Experience

- Associate’s degree in Computer Science, Network Infrastructure, or related field

- 3+ years of hands-on IT experience in a field or corporate setting

Technical Skill

- Strong Windows IT support experience

- Microsoft 365 administration (Azure AD, Exchange)

- Familiarity with TCP/IP, SMTP, IMAP, SMB protocols

- Advanced Outlook and Excel knowledge

- Hardware troubleshooting (computers, servers, tablets, phones, printers, etc.)

- Strong documentation and problem-solving skills

Soft Skills

- Personable and customer-focused

- Strong verbal and written communication

- Able to pivot quickly and manage multiple tasks

- Comfortable training end users and creating instructional materials

- Collaborative and proactive team player

Preferred Experience

- Field technician background

- Meraki, Unifi, DNS filtering/configuration

- Smartsheet, SharePoint, Teams administration

- Property management IT experience

- On-premise domain controller and file server management

- Project management and implementation skills

Physical Requirements

- Ability to bend, kneel, lift, and carry standard IT equipment

- Valid Arizona driver’s license and reliable daily transportation