Commercial Property Manager bei SVN | Second Story

Position: Commercial Portfolio Manager

Purpose: The Commercial Portfolio Manager is responsible for the operations, financial performance, and tenant relations of a portfolio of commercial assets, with an immediate focus on the Chattanooga Choo Choo entertainment district. This role requires both technical property management expertise and the ability to thrive in a highly active, mixed-use environment with a diverse, “mom-and-pop” tenant base. The manager ensures that properties are well-maintained, budgets are met, lease obligations are enforced and tenants are supported—all while delivering exceptional service to property owners and fostering a vibrant, well-functioning district.

Reports to: Director of Commercial Property Management

Works closely with: Accounting, Maintenance and Brokerage teams

Characteristics: Strong Attention to Detail, Excellent Time Management, Technical Expertise, Problem Solving Mindset, Proven Customer Service, Financial Acumen

Key Responsibilities

Property & Operations Management

• Oversee day-to-day operations of the Chattanooga Choo Choo and other assigned properties, ensuring safe, clean, and attractive facilities

• Conduct frequent property inspections, addressing deferred maintenance and proactively identifying issues within historic structures, including building systems and structural elements

• Manage vendor and contractor performance, particularly in areas of landscaping, janitorial, security, and waste management (including oversight of shared-use facilities such as the trash compactor room)

• Coordinate and oversee repairs, capital projects and tenant buildouts while ensuring minimal disruption to tenants and visitors

• Support the execution of events, programming and activations through communication with tenants, coordinating with outside vendors and ownership

Financial Management

• Develop, monitor, and maintain annual operating and capital budgets for each property

• Work with accounting to present budget variance reports and forecasts for ownership on a quarterly basis

• Work with accounting to accurately prepare annual Common Area Maintenance (CAM) estimates and reconciliations; obtain owner approval and communicate clearly with tenants

• Review, approve and code property invoices; investigate discrepancies and ensure accuracy

• Issue and track work order billings for labor and supplies

Lease Administration & Tenant Relations

• Interpret, enforce and administer commercial lease agreements, including expense pass-throughs, rent escalations and tenant obligations

• Respond to tenant requests and complaints promptly, balancing customer service with enforcement of lease provisions

• Manage tenant delinquencies and work with accounting on collections

• Lead tenant onboarding and move-outs, ensuring smooth transitions and proper documentation

• Support and guide tenants in compliance with building rules, policies and sustainability initiatives (including shared services like waste management and recycling)

Client Communication & Reporting

• Serve as the primary point of contact for property owners and client representatives

• Provide timely, professional communication regarding property issues, financial performance and tenant relations

• Host quarterly “Owner Check-Ins” to review budget-to-actuals, operational updates and strategic recommendations

• Recommend CapEx projects aligned with property needs and ownership goals

Leadership & Teamwork

• Partner closely with Accounting, Maintenance and Brokerage to ensure seamless operations and a unified client experience

• Demonstrate leadership through accountability, organization and proactive problem solving

• Support company initiatives, embody core values and contribute positively to company culture

Qualifications

Required

• 3+ years of experience in commercial property management or real estate asset management

• Strong knowledge of building systems (HVAC, electrical, plumbing, structural) and general maintenance practices

• Demonstrated experience with CAM reconciliations, budget preparation and financial reporting

• Proficiency in interpreting and administering commercial lease agreements

• Excellent organizational, communication and leadership skills

• Proficiency in Microsoft Office and Google Workspace (Docs, Sheets, Drive)

• Ability to walk properties, including stairs and lift up to 30 lbs

Preferred

• Experience managing historic or mixed-use assets with high tenant interaction

• Familiarity with accounting software and property management platforms such as AppFolio, Yardi, Commercial Cafe, etc

• Strong negotiation skills and vendor management experience

• Proven success in handling challenging tenant relationships with professionalism and consistency

Compensation Details:

● Full-time, salary position

● Full Health Benefits including health, dental, vision and HSA plan

● 401k plan after one year of employment

● 15 days Paid Time Off (PTO)

● 11 paid holidays

Company Overview:

SVN | Second Story’s Property Management team works to make sure our community is thriving and our clients are satisfied. Our company provides both Commercial Real Estate services through our team of brokers as well as Property Management services focused on commercial and multifamily communities.

SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a fast growing company, we believe in effective communication, utilizing technology for operational innovation, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Vision and Mission

Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work. Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.

Core Values

● Fun. We strive to find joy in what we do.

● Bold. We show grit and rise to the challenge.

● Integrity. Our word matters.

● Ownership. We take responsibility for every area of our lives.

● Onward & Upward. We strive for continuous progress & improvement.