Ground Transportation Services Specialist bei Greater Orlando Aviation Authority

POSITION:                 Ground Transportation Services Specialist

DEPARTMENT:          Landside Division

SALARY:                    $41,724.80 annual salary

LEVEL:                       L15

CLOSING DATE:       Friday, September 19, 2025

We are the Orlando International Airport! The Greater Orlando Aviation Authority (GOAA) operates MCO and the Orlando Executive Airport. Our airport is a world-class facility serving more than 55 million guests each year and growing. Orlando International Airport (MCO) is thelargest airport in Florida, the 9th busiest in the United States and the 17th inthe world ranked by the number of passengers in 2022 according to Airports Council International North America (ACI). The airportserves as a significant transportation resource, catalyst and hub in the Stateof Florida.  

We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below). 

POSITION SUMMARY:

Responsiblefor issuing parking authorization media in accordance with GroundTransportation Rules and Regulations (GTRR), Greater Orlando Aviation Authority(GOAA) policy, and applicable City of Orlando and State of Floridaregulations.  Conduct orientationmeetings for new companies to provide overview of GTRR, Authority policy andapplicable City of Orlando regulations.  Provide excellent customer service both in-person and over the phone ina heavy customer contact environment.

MINIMUM REQUIREMENTS:

Associate degree in a related field andtwo (2) years experience in handling customer service issues and verifying compliancewith rules, regulations and policies in a heavy customer contact environment oran equivalent combination of education, training and experience. Cash handlingexperience required. Knowledge of Parking or Ground Transportation operationsdesirable.

• Strong computer skills in Microsoft Office products required. Experience with revenue control systems, lease management systems, Oracle or similar systems desired  
• Knowledge of Ground Transportation Rules and Regulations, City of Orlando regulations governing commercial ground transportation, and OIA rules and policies
• Accurate cash handling skills to include payment processing, balancing, closeout and reconciliation.
• Demonstrated skill to include office organization, work prioritization and attention to detail
• Excellent oral and written communications skills and strong customer service skills required, multi-lingual skills desired
• Ability to maintain professionalism and diplomacy at all times while interacting with the public and in potentially stressful and confrontational situations
• Valid Florida driver’s license
• Ability to become licensed as a Notary Public

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions) 
• Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour