Customer Service Specialist bei Freudenberg Group

Working at Freudenberg: We will wow your world!

Responsibilities:

• Serve as the primary point of contact for customer inquiries, orders, and complaints via phone, email, and internal systems.
• Process and manage customer orders from entry to delivery, ensuring accuracy and timeliness.
• Collaborate with warehouse staff to monitor inventory levels, shipping schedules, and order fulfillment.
• Resolve customer issues related to shipments, returns, and product availability with professionalism and urgency.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Support logistics and warehouse operations by coordinating with carriers and tracking shipments.
• Assist in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Ensure compliance with company policies, safety standards, and industry regulations.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in a manufacturing or distribution setting.
• Familiarity with warehouse operations, inventory systems, and logistics processes.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and ERP systems (e.g., SAP, Oracle, NetSuite).
• Ability to multitask, prioritize, and work independently in a dynamic environment.
• Problem-solving mindset with attention to detail and a commitment to quality

  Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
  Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
  Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
  Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. 

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.