Helpdesk Specialist (m/w/d) bei Cushman & Wakefield
Cushman & Wakefield · Berlin, Deutschland · Onsite
- Junior
- Optionales Büro in Berlin
Job Title
Helpdesk Specialist (m/w/d)Job Description Summary
As a Helpdesk Specialist you will be the first line of contact for our clients, suppliers, and operations teams. You will deliver first-class service for our client with confidence and professionalism, ensuring requests are handled accurately and on time. The role requires strong communication, multitasking, and problem-solving skills in a fast-paced environment. The role is based in Berlin, onsite with our client in the food delivery industry.Job Description
Key Responsibilities:
- Build, maintain and enhance relationships with clients, suppliers, and operations teams
- Provide customer service via telephone and email with a “right first time” approach
- Log and manage work orders (Reactive and Planned) in Famis360, ensuring SLA/KPI compliance
- Triage jobs, allocate to correct resources, and manage escalation where required
- Raise purchase orders (POs) to subcontractors in Yardi and ensure compliance documentation is recorded
- Generate and provide reports on job status, SLA performance, and supplier activities
- Record complaints, ensure clear communication, and update client-specific playbooks and manuals
Knowledge & Experience:
- Previous experience in Helpdesk or Customer Service role
- Fluent in English and German
- Strong communication skills, both written and verbal
- IT literacy (CAFM, Microsoft Teams, SharePoint)
- Ability to prioritise tasks under pressure with attention to detail
- Team player, reliable, flexible, and self-motivated
- Customer-focused mindset with a positive “can do” attitude
What we offer:
Early assumption of responsibility, flat hierarchies and an international and modern working environment, attractive and performance-related remuneration, flexible working hours, 30 vacation days plus special leave days, further training and development opportunities, company pension scheme.
Please note, we do not consider applications per E-mail.
We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes.
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