Bike Customer Service Rep I - Non-Technical bei Shimano North America Holding, Inc.

Customer Service Representative I 

(Non-Technical)

Bike Division

Shimano North America Holding, Inc. is a global company offering the world’s sporting community top labels and brands, including Shimano, G. Loomis, Power Pro, and Lazer Sports.

We are seeking a Customer Service Representative I (Non-Technical) to join our Irvine, CA team!  At Shimano, we welcome your talent, innovation, and enthusiasm.   

We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more.

 Job Summary:

Bike Customer Service Representatives are responsible for providing non-technical verbal and written support for our direct-to-consumer (LAZER and SHIMANO Indoor Cycling) and business-to-business channels to resolve shipping discrepancies, process order revisions, initiating warranty claims, and providing B2B website assistance to dealers.

 Job Level:  

 Experience 

Essential Duties/Responsibilities:

• Provide customer service within a call center (inbound calls only)
• Provide customer service using digital methods (email, chat, Salesforce)
• Understand and be prepared to answer brand-specific questions
• Utilize customer service best practices

 Job Qualifications: 

• Minimum 3 years of customer service experience or equivalent
• Solid written and verbal skills
• Strong knowledge of Microsoft Office
• Strong multi-tasking skills
• Fluent in conversational Spanish is a plus
• Call center experience is a plus
• Salesforce experience is a plus
• JD Edwards/AS400 experience is a plus

 Education:

• High School or GED diploma
• 2 or 4-year post-secondary degree

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.  

Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.