Temporary Customer Service Representative - Community Veterinary Services bei Humane Colorado

Description

Humane Colorado's Veterinary Hospital at CSU Spur team members provide access to high quality veterinary urgent care using an incremental care approach for under-served populations in our community. This position plays a critical role in helping to prevent and alleviate suffering of animals in our community, maximize our impact, enhance the dignity of our clients, and work collaboratively with the veterinary community.

Humane Colorado's Veterinary Hospital at the CSU Spur campus, is just north of downtown Denver, and is part of the redevelopment of the National Western Center. On the Spur campus, the veterinary hospital will incorporate learning opportunities for the public, through our surgery and dental suites, along with an exam room, that is on view to the public.

Purpose of Position:  Provide exceptional customer service to our patrons, ensuring a smooth and orderly flow of patients through the hospital. This position works directly with underserved community members and their pets to provide high quality, affordable veterinary care for sick and injured pets. 

Responsibilities

• Serve as the first point of contact for patrons, and as such responsible for setting a positive tone in a variety of situations.
• Provide professional and compassionate service in an urgent care setting.
• Ensure patron check-in and discharge processes are smooth and efficient.
• Manage hospital calendar by accurately scheduling, confirming, and canceling appointments.
• Answer phone calls professionally, courteously and in a timely manner.
• Accurately enter patron payments and create end-of-day reports.
• Prepare, update and maintain electronic patient and client records through our veterinary practice management software.
• Assist with educating patrons on basic hospital information and procedures.
• Maintain professional and courteous demeanor in challenging/stressful situations
• Assist with front desk and lobby cleaning and maintenance.
• Maintain front desk equipment and supplies.
• Contribute to and lead initiatives to improve processes and procedures.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Competencies

• Analytical Thinking
• Communication Skills
• Conflict Management

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position may require travel to different work sites

Compensation: $20.00 - $20.90 per hour (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Handle animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts may occasionally require bending, stooping, standing, climbing stairs, and walking.

We will begin reviewing applications as they are received and anticipate closing the application period on September 11, 2025. 

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Strong desire to serve under resourced communities with respect and compassion
• Strong interpersonal communication skills
• Ability to work in a team environment
• High attention to detail

Required

• Education: High school diploma or equivalent
• Experience: One year of customer service experience

Desired

• Bilingual speaking both English and Spanish
• Experience working in a veterinary clinic or similar environment
• Experience with EZYvet veterinary software
• Working knowledge of current veterinary practices