Manager of Quality Initatives bei Partnership Solutions

Overview

The Manager of Quality Initiatives plays a key role in supporting the implementation, monitoring, and continuous improvement of Quality Management Plans for Care Design NY (CDNY). This position supervises Quality Analysts and collaborates with cross-functional teams with a focus on comprehensive continuous quality improvement. The Manager contributes to performance improvement initiatives and supports the Chief of Quality Initiatives in achieving strategic goals.

Purpose - Connecting people to their chosen supports to live a healthy and meaningful life.

Vision – We see a world that is accepting, inclusive, and promotes positive health for all individuals with intellectual and /or developmental Disabilities (I/DD).

Mission – Our mission is twofold: to provide compassionate, skilled person-centered care planning that includes a holistic approach to health and wellness, and to advocate for a disability inclusive world.

Values -

• Committed - We are committed to developing successful employees across the organization so members and families can receive high-quality supports.
• Compassionate - We are compassionate about creating open, honest relationships through collaboration, active listening, and showing empathy for others.
• Connected - We are connected to each other through a sense of belonging that enriches the work environment and shapes a positive experience for members and families.

All full-time positions come with generous benefits including $3000 tuition reimbursement per calendar year, and up to $250 of professional development courses! Click here to view the current benefits summary.

Responsibilities

• Supervise and support Quality Analysts, ensuring clear delegation of tasks, timelines, and priorities.
• Contribute to the development of Quality Management Plan and subsequent reports.
• Assist in the development and execution of Quality Improvement Projects (QIPs) focused on enhancing healthcare and personal outcomes for members served.
• Aggregate and analyze data from internal audits, satisfaction surveys, and other quality assessments.
• Prepare and present findings to the Chief of Quality Initiatives and relevant committees.
• Support compliance with regulatory requirements including CMS, NYSDOH and OPWDD with a focus on quality improvement.
• Collaborate with internal departments and external partners to ensure timely and accurate reporting.
• Participate in root cause analyses, workflow reviews, and other process improvement activities.
• Train staff on topics related to quality improvement, culture of quality, policies, procedures, and tools.
• Assist in investigating and resolving quality-of-care complaints.
• Support the integration of quality management into service delivery and monitor performance indicators.

Qualifications

• Bachelor’s degree in Human Services, Healthcare Management, Public Health, or a related field required; Master’s degree preferred.
• Minimum of 5 years of experience in IDD service provision or quality improvement, healthcare quality improvement.
• Experience supervising staff.
• Personal Outcome Measure (POM’s) certified preferred.
• Familiarity with healthcare performance measures (e.g., HEDIS, Health Homes) preferred.
• Proficiency in data visualization tools (e.g., Power BI).
• Strong analytical, communication, and organizational skills.
• Ability to manage multiple projects with competing deadlines.

Salary starting at

Salary up to