Donation Services Manager bei Louisiana Organ Procurement Agency

Description

Job Title: Donation Services Manager 

Department: Hospital Services

Reports to: Director of Hospital Services

Exemption: Exempt

Date Revised: September 2024

Position Summary

This position is responsible for overseeing day-to-day operations of the Hospital Services department

region assigned to ensure goals/objectives are met. The Manager of Hospital Services is also

responsible for managing performance of assigned direct reports and will assist the Director of

Hospital Services/support staff with driving departmental initiatives and processes. The Manager of

Hospital Services will assist staff with proactive rounding, early identification of donor potential,

support family integration, support hospital-based initiatives as well as clinical initiatives to optimize

donation potential.

Essential Functions

• Works with HR and department Director in the recruitment, interviewing and selection of applicants for the department, including job description development and maintenance
• Develops, revises and maintains of policies and procedures for Hospital Services department
• Plans, designs and directs work assignments/schedules for assigned staff
• Supports Director of Hospital Services/Senior Regional Director(s) with employee management and oversight with duties as assigned
• Ensures employee compliance with all HR policies and procedures
• Works with HR in the development, growth and performance management of assigned staff
• Coaches/councils assigned employees as needed
• Utilizes available data to assess employee performance
• Establishes and communicates job responsibilities and performance expectations to assure mutual understanding of desired results
• Assists in development and execution of LOPA's strategic plans, developing department goals and tactical plans to assist in meeting organizational objectives
• Develops strategies and action plans to improve donation outcomes at our donor hospitals within assigned regions
• Quickly and effectively communicates and troubleshoots through complaints and challenges within the assigned regions in collaboration with the Senior Regional Director/Director of Hospital Services
• Collaborates with the education department to plan, coordinate, and direct training and staff development programs for the Hospital Services staff, as well orientation for new staff members
• Design and implement structured orientation and training programs that include training materials
• Meet with orientees at 30, 60, 90, 180 days and as needed
• Seeks out and acts as liaison for continuing education and certifications of staff
• Ability to perform all essential duties of a Donation Services Coordinator III
• Acts as an expert resource in all aspects of LOPA’s organ and tissue referral process, recovery process and procedures
• Collaborates with Community, Organ and Family Services to support initiatives in the region
• Expert in improving physician, nurse relationships as well as all stakeholders

Job Role Expectations

• Adheres to all current LOPA policies
• Attends and participates in required departmental meetings/education
• Maintains competency annually
• Compliance with documentation of hospital interactions in LOPA’s electronic database as required
• Compliance with deviation identification, follow-up and implementation of education and/or performance improvement plans, as required
• May be responsible for onsite response to initial referrals/case support for assigned region(s) with chart evaluation to assist in determining medical suitability, supporting staff with family integration, referral and donation case follow-up
• Supports multidisciplinary donation committees specifically designed to review donation outcomes, and determine educational and process improvement initiatives with the donor hospital
• Creates and fosters positive, professional relationships for enhanced collaboration with internal and external customers, partners and stakeholders
• Maintains effective communication with essential departments within LOPA: Quality, HR, Education, Family Support, Organ, Finance, and Community/Marketing
• May serve as a preceptor/support for Donation Services Coordinator I, 2 and 3
• Keeps Director of Hospital Services/Senior Regional Director updated on issues/challenges within department through reporting or monthly meetings
• Participates in assigned leadership meetings/training
• Assists direct supervisor in developing/maintaining annual department budget, as needed
• Maintains and approves time cards of direct reports
• Maintains schedule for assigned region(s)
• Reviews and completes all assigned tasks in Q-pulse and LMS by set deadlines

Organizational Expectations

• Uphold LOPA core values of selfless, authentic and passionate
• Use constructive and positive communication
• Be a team player
• Hold yourself and others accountable
•  Keep a positive attitude
• Be respectful of others
• Timely completion of all required educational training, tasks and SOP reviews by assigned due date

Supervisory/Advanced Responsibilities

• Successfully completes LOPA’s Preceptor Program and participates in orientation of newly hired DSC staff as trained preceptor.
• Participates in at least on approved performance improvement project/initiative or strategic goal team workgroup per year
• Approach Support Call Rotation/Clinical Call as designated

Work Environment

• Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.
• Possible mental and visual fatigue associated with detailed work.
• Requires travel
• Possible exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.

Physical Demands

•  Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others verbally and electronically to exchange information.
• Considerable time spent walking.
• Repeating motions that may include the wrists, hands and/or fingers.
• Use of fine motor skills.
• Doing work that requires visual acuity.
• Need for ability to hear.
• Operating motor vehicles or heavy equipment.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting/standing.
• Light work that includes moving or lifting objects up to 20 pounds

Requirements

Work Hours

• Full time, schedule may vary based on needs of the region
• May include weekend coverage/call
• Scheduling may vary based on staffing/regional needs

Education and Experience

• Bachelor’s degree from four-year college or university
• Minimum of one year supervisory experience preferred
• 2-3 years related experience as a Donation Services Coordinator with Family Services or Clinical background or equivalent combination of education and experience

Knowledge, Skills & Abilities

• Working knowledge of Microsoft office and Google applications
• Ability to function autonomously and prioritize daily work load, possesses strong time management skills
• Ability to effectively present information and engage small/large audiences
• Ability to effectively and professionally provide verbal and electronic communication
• Ability to problem-solve and resolve conflict
• Working knowledge of medical terminology
• Comfortable in an acute care hospital/healthcare environment
• Exhibits empathy
• Maintains personal and professional balance, takes care of self