Commercial Systems Support Administrator bei Historic Environment Scotland

Starting salary: £25,770
Contract type: Fixed term contract for 2.5 years
Grade: 1
Location: Longmore House, Salisbury Place, Edinburgh EH9 1SH
Working Hours: Monday - Friday, 35 hours per week
Interviews: To be held on Week Commencing 29 September 2025

As Commercial Systems Support Administrator you will be the first point of contact for all commercial systems enquiries and issues, ensuring that all calls are dealt with efficiently. You will also provide internal administrative support for the Commercial Systems Team.

For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

End User Support:

• First line support for site staff and HQ users.
• Monitoring and proactively dealing with calls and emails for the Commercial Systems Team. 
• Supporting site staff on the processes and functionality of the commercial systems, including Group Sales, stock management, cycle counts and reporting.
• Dealing with calls relating to user profiles, logins and passwords, price change and discount issues.
• Supporting site staff at high profile events involving occasional weekend working. 

System Administration:

• Daily systems check. 
• Assisting with the re-opening (and closing) of the seasonal sites.

• Dealing with all sales and stock processes relating to the manual sites. 

• Assist with the product build for the online ticket store. 

System Testing:

• Assist in testing new developments and processes. 
• Testing systems during upgrades. 

System Documentation:

• Assist with the maintaining and updating of all commercial system related user manuals.
• Review and update procedure documents.
• Assist with creating systems training guides for all systems users. 

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:

1. Why you are interested in the post with Historic Environment Scotland

2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential Criteria:

• Experience providing excellent customer service to end users of commercial systems helping them complete their tasks.

• Confident PC user with experience using MS Office, Outlook, Word and Excel. 

• Good written and verbal communication skills.

• Good attention to detail. 

• Proficient numeracy.

Find out more about desirable skills and experience in our full job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at [email protected] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.

*Due to site maintenance, please note that we are currently experiencing problems with issuing notification emails through our recruitment platform. If you have not received notification that your application has been received, please email [email protected]. We apologise for any inconvenience caused by this.*