Senior Manager of Clinical Quality Improvement bei Trilogy Inc.

$80,000 - 100,000 /Yr.
Schedule: Monday - Friday; 8:00 am - 4:30 pm
Location: Rogers Park

The Senior Manager of Clinical Quality Improvement will play a key role in strengthening the agency’s quality improvement infrastructure by identifying operational challenges, supporting cross-functional project initiatives, and helping design scalable solutions to improve clinical service delivery. This position will focus on operational strategy and project implementation and will serve as a liaison between analytics, compliance, and clinical leadership. The Manager will work closely with internal stakeholders to understand systemic issues, interpret data findings, and guide solution planning and implementation. This role is ideal for someone who is curious, detail-oriented, and systems-minded, with a passion for improving mental health services through better operations. The successful candidate will thrive in a data-informed environment and be skilled at coordinating between departments and disciplines.

Responsibilities

• Partner with the Data & Analytics team to assess trends, root causes, and performance gaps in clinical operations and population health outcomes.
• Translate data insights into operational improvement opportunities.
• Lead or co-lead cross-functional quality improvement (QI) projects across clinical and administrative departments.
• Coordinate and track progress on QI projects using project management tools, timelines, and documentation standards.
• Collaborate with Quality Assurance/Compliance department to identify problem areas and ensure proposed solutions align with regulations and policy requirements.
• Participate in the development of training materials related to new workflows or practices this position will not be the primary facilitator of trainings
• Build relationships with clinical supervisors, program managers, and compliance staff to ensure implementation feasibility and stakeholder alignment.
• Develop tools, dashboards, or visual workflows (in collaboration with data and QAC teams) to support ongoing monitoring of improvement initiatives.
• Stay informed about best practices in behavioral health operations and quality/project improvement framework.

Qualifications

• Bachelor’s degree required; Master’s degree in Public Health, Healthcare Administration, Social Work, or related field preferred.
• At least 3 years of experience in healthcare quality improvement, operations, or project management (behavioral health preferred).
• Strong understanding of healthcare operations, preferably in an outpatient mental health setting.
• Experience interpreting and acting on performance and quality data.
• Familiarity with compliance and regulatory standards in behavioral health.
• Project coordination or management experience.
• Excellent communication, facilitation, and stakeholder engagement skills.

Preferred Qualifications

• Knowledge of QI methodologies (e.g., PDSA, Lean, Six Sigma, A3 thinking).
• Familiarity with CareLogic EHR systems and workflows.
• Experience developing standard operating procedures (SOPs) or workflow diagrams.
• Proficiency in project management tools (e.g., Asana, MS Project).
• Experience working in a matrixed or interdisciplinary team environment.
  
  

Benefits: 

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match