Intm Order Entry Clerk chez Follett Content Solutions

Follett Content Solutions has been a trusted partner for educators since 1873! We support our educators that touch more than 45 million students worldwide.  Follett Content Solutions helps build a diverse collection of print and digital resources to support every student. We are currently hiring for an Intm Order Entry Clerk. This position is a non-exempt, full-time position (minimum of 30 hours per week) located in McHenry, IL. The pay for this position is $17.00 per hour.  We offer a hybrid work schedule with 3 days in the office (Monday, Tuesday & Thursday) and 2 remote days (Wednesday & Friday). We offer an array of benefits, to see those benefits click here.  

About the Role:

The Order Entry Clerk reviews various documents (customer-created and internal), reviews staged orders and assigns and enters book numbers into orders.

• Owners of orders & fax email boxes for all incoming orders from customers
• Review and distribute to individuals and/or other group emails as necessary review customer documents before stagers and verify any high quantities pricing/availability or checking for orders already entered in as400 to eliminate duplication 
• Use Titlewave and/or mainframe to access to locate item #’s if not supplied by customer 
• Create Titlewave list with information supplied to us by customers not using Titlewave 
• Locating quotes or lists on customer Titlewave account when orders are received itemized and not referencing the use of Titlewave 
• Code special marketing project and other orders as directed 
• Make any necessary notations on questionable orders for follow-up by appropriate personnel (manager or cs team) 
• Prepare necessary documentation to route orders to appropriate locations 
• Report any booking or coding counts to manager
• Communicate with order entry team and/or cs team as necessary or directed by oe manager to obtain answers to questions and/or resolve any order-related issues
• QA all complete quotes to ensure accuracy post all completed quotes to customer Titlewave account
• Enter/sort/track all maintenance to existing orders that are received from customer service team or customer 
• Submit supplied Titlewave quote ids and lists using Titlewave admin for stagers to enter order into mainframe 
• Perform all duties of order entry stager as necessary or directed by order entry manager

Requirements:

• High school diploma or equivalent experience
• 1-3 years of order entry or customer service experience
• Experience with Microsoft suite 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. As an Equal Opportunity Employer, we are committed to providing reasonable accommodations to job applicants with disabilities. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email or phone.

• Email: Send request to [email protected]
• Phone: Request assistance by calling 800.773.7010 x45130

When contacting us, please provide your contact information, the job position or title, and state the nature of your accessibility issue.