EMS Billing Specialist bei None

POSITION SUMMARY: 

This is a position that is multi-faceted to assist in the EMS Billing function in a variety of ways. The primary job duty will be data entry, coding and data verification through review of patient care reports, contacting patients via telephone, and obtaining information from hospital patient records departments. In addition, this position will assist with all functions in the EMS Billing Office including billing, pre-collections and other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Will be able to provide excellent customer service via telephone while placing phone calls to collect patient billing data and speaking with patients and their families to obtain needed billing information and if insurance is not available to be able to make payment plan arrangements. This will require the ability to handle stress and pressure as many of these people are in varying emotional states.

• Will handle all correspondence for the Billing Office. Will review denials or request for information making adjustments and/or corrections in order to resubmit claims for payments or to continue in the billing process.

• Will review collection workflow. Will make collections calls to set up payment plans or obtain insurance information and notate in EMS Billing Software. Will make sure accounts have been fully worked before turning them over to collection agency.

• Will verify insurance information using various resources including clearinghouse, telephone Interactive Voice Response IVR’s, and provider relations and notate in EMS Billing Software. Will verify payor order.

• Responsible for accurate ambulance charge entries.

• Will print all paper claims forms for submission to insurance companies.

• Responsible for accurate Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS) and ICD-10 codes.

• Reviews patient care reports for accurate hospitals, mileage, and additional information. Will route patient care reports back to appropriate personnel for corrections or addendums.

• Responsible for making sure all patient care reports have been accounted for and entered. Will work with Billing Clerk to assist in meeting deadlines.

• Will handle all refunds. Will identify and investigate accounts that are overpaid and determine who will be refunded.

• Will handle incoming calls to assist patients with their account information.

• Will handle walk in customers to assist with their account information.

• Responsible for properly notating accounts reviewed.

• Will assist patients in gathering information to help appeal their accounts and will gather information to file secondary claims.

• Will write up customer service forms and direct patient complaints to appropriate personnel for completion.

• Will handle cash, checks, and credit cards for ambulance payments and must properly post to appropriate account.

• Will maintain Certified Ambulance Coder certification to code claims accurately.

• Attendance at all regularly scheduled staff meetings

• Under the Health Insurance Portability and Privacy Act of 1996, this position must be capable of handling confidential protected health information and will have a working knowledge of who is authorized to obtain and use this information in the course of normal billing operations.

• This position will require a large amount of computer usage and as such a strong working knowledge of Windows 7, Windows Office Products and the capability to navigate through common Windows screens is mandatory.

• This position will be tasked with interacting with the public on a regular basis in person from office visits and over the telephone handling incoming phone calls dealing with all facets of the EMS business.

EDUCATION AND EXPIERENCE REQUIREMENTS:

• A High School Degree or GED equivalent is required.

• Experience in data entry and computer usage in the work environment.

• Certified Ambulance Coder is required or have the ability to obtain within 12 months of being hired.

• Experience in medical coding is preferred.

• Experience collecting and processing payments for services is preferred.

• Experience handling cash is preferred.

• Experience in collecting debts and assisting people in setting up payment methods is preferred.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Must be able to navigate and competently use a full computer key board and 10-key numeric keypad to perform rapid and accurate data entry

• Must have a working knowledge of Microsoft Office products to include MS Word and Excel.

• The ability to speak clearly and calmly on the telephone and in person with angry or upset customers is required.

• Excellent organizational skills.

• Attention to detail and accuracy is required

• Types and proofreads letters, memos and reports.

• Must have knowledge of ambulance ICD-10 coding.

To view the full Job Description, click the attachment.

Job Post Closing Date: September 17, 2025