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Sales Operations Analyst bei CJ America

CJ America · Downers Grove, Vereinigte Staaten Von Amerika · Onsite

$50,000.00  -  $50,000.00

Jetzt bewerben

Summary

The Sales Operations Analyst at CJ America works with the organization’s internal and external customers on a daily basis.   The Sales Operations team improves efficiency for account managers and drives productivity through improved processes. 

This individual will collaborate effectively with internal stakeholders, cross-functional team and external vendors to solve problems.  They will also enable sales performance for a rapidly expanding team and product offering, create operational efficiencies, deliver customer satisfaction and ensure organizational standards are met.

 

Job Description and Responsibilities

 

 

Operations

  • Will require an understanding of workflow from a contract to an invoice.
  • Create sales orders, outbound deliveries, warehouse releases, GI/executions and billings. 
  • Submit a VOC claim through Salesforce. 
  • Complete Price/Buy-in volume managements and Material/lot# managements (quarantined vs non-quarantined). 
  • Enter, update, and maintain data in SAP and Excel 
  • Perform and create a weekly closing report to prepare for a monthly closing and warehouse inventory management including weekly inventory matching.

Customer Relationship Management

  • Provide full support to CJ Sales and Staff including but not limited to providing sales ops documentation, creating analytical reports and more as requested
  • Communicate and maintain good relationships with CJ customers and vendors. 
  • Serve as the main point of contact for customers (including CJ Finance team) regarding past dues or credit issues and be responsible for collections on past due payments from customers.
  • Help support existing and secure new clients by assisting the account managers to ensure alignment of the client’s needs to CJ’s products.
  • Provide supporting documents to internal and external stakeholders as requested such as BOL, COA, Invoices, etc. 
  • Correspond with customers daily through various communications methods to ensure customer satisfaction is met.
  • Manage base credits for customers and renewing when necessary.
  • Submit new customer set-up requests into MDG for completion.

 

Supply Chain Management/3rd Party Logistics

  • Communicate with the SCM team, the plants (U.S. & overseas), and 3PL to ensure our products move and deliver without any issue.

 

  • Perform other duties as necessary.

 

Supervisory Responsibilities

  • None

 

Job Qualifications, Education and Experience:

  • Bachelor’s Degree (1 to 2 years’ experience in Business, Economics, Accounting or related field preferred)

OR 

  • Associate’s Degree (2 years of directly related experience strongly preferred)

OR

  • High School Diploma/GED & 4 years directly related work experience required 

 

  • B2B industry experience strongly preferred. 
  • Customer Service experience strongly preferred 
  • Supply chain / 3PL / warehouse management experience is a plus.
  • Experience in the Food Industry is beneficial for this role.
  • Travel: Up to 10% travel may be required for this position.  

 

Required Skills, Knowledge, and Abilities

  • Ability to participate in a high-performance team-based environment that is fast-learning and adaptive. 
  • Ability to communicate effectively and participate in a continuous improvement culture, including utilizing problem-solving skills. 
  • Required Computer skills (Intermediate Excel, SAP SD, TM, MM, EWM, and FI & Salesforce are plus)
  • Critical thinking, multi-tasking and troubleshooting skills.
  • Must be organized and show attention to detail.
  • Must be able to maintain confidentiality.


CJ America Bio is a company that participates in E-Verify.


8 hour shifts. Monday - Friday with limited overtime sometimes experienced around month-end closing.
Jetzt bewerben

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