Sales Operations Analyst chez CJ America

Summary

The Sales Operations Analyst at CJ America works with the organization’s internal and external customers on a daily basis.   The Sales Operations team improves efficiency for account managers and drives productivity through improved processes. 

This individual will collaborate effectively with internal stakeholders, cross-functional team and external vendors to solve problems.  They will also enable sales performance for a rapidly expanding team and product offering, create operational efficiencies, deliver customer satisfaction and ensure organizational standards are met.

Job Description and Responsibilities

Operations: 

• Will require an understanding of workflow from a contract to an invoice.
• Create sales orders, outbound deliveries, warehouse releases, GI/executions and billings. 
• Submit a VOC claim through Salesforce. 
• Complete Price/Buy-in volume managements and Material/lot# managements (quarantined vs non-quarantined). 
• Enter, update, and maintain data in SAP and Excel 
• Perform and create a weekly closing report to prepare for a monthly closing and warehouse inventory management including weekly inventory matching.

Customer Relationship Management: 

• Provide full support to CJ Sales and Staff including but not limited to providing sales ops documentation, creating analytical reports and more as requested
• Communicate and maintain good relationships with CJ customers and vendors. 
• Serve as the main point of contact for customers (including CJ Finance team) regarding past dues or credit issues and be responsible for collections on past due payments from customers.
• Help support existing and secure new clients by assisting the account managers to ensure alignment of the client’s needs to CJ’s products.
• Provide supporting documents to internal and external stakeholders as requested such as BOL, COA, Invoices, etc. 
• Correspond with customers daily through various communications methods to ensure customer satisfaction is met.
• Manage base credits for customers and renewing when necessary.
• Submit new customer set-up requests into MDG for completion.

Supply Chain Management/3^rd Party Logistics: 

Supervisory Responsibilities

Job Qualifications, Education and Experience:

OR 

OR

• B2B industry experience strongly preferred. 
• Customer Service experience strongly preferred 
• Supply chain / 3PL / warehouse management experience is a plus.
• Experience in the Food Industry is beneficial for this role.
• Travel: Up to 10% travel may be required for this position.  

Required Skills, Knowledge, and Abilities

• Ability to participate in a high-performance team-based environment that is fast-learning and adaptive. 
• Ability to communicate effectively and participate in a continuous improvement culture, including utilizing problem-solving skills. 
• Required Computer skills (Intermediate Excel, SAP SD, TM, MM, EWM, and FI & Salesforce are plus)
• Critical thinking, multi-tasking and troubleshooting skills.
• Must be organized and show attention to detail.
• Must be able to maintain confidentiality.