Emplois Sap à distance et à domicile

Hybrid Tier 2/ Tier 3 VoIP System Administrator

Braintrust · Australia · Hybrid

About the job

Job Description

**Job Description: Tier 2/ Tier 3 VoIP Support Specialist**
  • Type**: Full-time

**Job Overview:**

We are seeking a highly skilled and knowledgeable Tier 2 VoIP Support Specialist to join our team. As a Tier 2 Specialist, you will be responsible for providing advanced technical support and troubleshooting expertise for various VoIP platforms, including but not limited to Asterisk, Kamailio, Bicom, FreePBX, and Netsapiens. Your proficiency in working with Polycom, Grandstream, and Yealink phones, coupled with your expertise in resolving audio issues and firewall-related challenges, will be instrumental in ensuring top-notch VoIP service for our clients.

The ideal candidate is a problem-solving guru with exceptional communication skills and a strong command of the English language. Application must state "worms eat dirt".

**Responsibilities:**
  • **Advanced VoIP Support:**
  • Serve as the highest level of technical support, handling complex issues escalated from lower tiers.
  • Diagnose and resolve intricate VoIP platform-related problems, including call routing, signaling, and media handling.
  • **VoIP Platform Expertise:**
  • Demonstrate proficiency in a range of VoIP platforms, including Asterisk, Kamailio, FreePBX, and Netsapiens.
  • Provide expert guidance on configuration, deployment, and optimization of these platforms.
  • **Phone System Integration:**
  • Work with Polycom, Grandstream, and Yealink phones, offering support for provisioning, firmware updates, and troubleshooting.
  • Collaborate with clients to ensure seamless integration of phones with their VoIP systems.
  • **Audio Troubleshooting:**
  • Investigate and resolve audio-related issues, such as echo, distortion, and call quality problems.
  • Utilize packet capture tools and analysis to identify root causes and implement effective solutions.
  • **Firewall and Network Issues:**
  • Identify and address firewall-related challenges affecting VoIP connectivity and call quality.
  • Collaborate with network engineers and clients to implement necessary firewall configurations.
  • **Documentation and Knowledge Sharing:**
  • Document troubleshooting processes, solutions, and best practices for internal and client reference.
  • Contribute to the creation and maintenance of a comprehensive knowledge base.
  • **Effective Communication:**
  • Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders.
  • Provide timely updates and resolutions to clients, maintaining a high level of customer satisfaction.

Join our team of VoIP experts and play a pivotal role in delivering exceptional support to our clients while contributing to the growth and success of our VoIP services. If you're passionate about VoIP technology, possess a strong troubleshooting mindset, and are dedicated to providing top-tier customer experiences, we encourage you to apply and become a part of our dynamic team.