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IT Technician bei None

None · Pasadena, Vereinigte Staaten Von Amerika · Onsite

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POSITION OVERVIEW: 

We are seeking a proactive and technically skilled IT Technician with approximately 5 years of hands-on experience in IT support and infrastructure management. The ideal candidate will have a basic understanding of manufacturing shop floor systems, proficiency within a Microsoft-centric environment, and a strong background in troubleshooting end-user computing issues.   

DUTIES AND RESPONSIBILITIES:

  • Provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues across the organization.
  • Administer and support Microsoft 365, Azure AD, and Microsoft Intune for device and user management.
  • Assist in maintaining and supporting the company’s ERP system, preferably with Epicor ERP.
  • Configure, deploy, and troubleshoot Windows-based desktops, laptops, and mobile devices.
  • Maintain and update IT documentation, asset tracking, ticket management, and system configurations.
  • Collaborate with vendors and internal teams on system upgrades and troubleshooting.
  • Participate in IT projects including infrastructure upgrades, migrations, and deployments.
  • Monitor and manage system alerts, security updates, and backup processes. 

QUALIFICATIONS:

  • Approximately 5 years of IT support experience, preferably in a mid-sized business environment.
  • Solid experience with Microsoft technologies, including Windows OS, Azure AD, Intune, Exchange Online, and Office 365.
  • Optional hands-on experience supporting or administering ERP systems, ideally Epicor.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and prioritize multiple tasks effectively.

PREFERRED QUALIFICATIONS:

  • Epicor ERP user.
  • Experience with Watchguard firewalls.
  • Experience in ITIL or other service management frameworks.
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