Post Production Associate II bei Merchology

Description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam. Come see why we are a three-time Star Tribune Top Workplaces award winner! 

Merchology seeks a Post-Production Associate II for our Operations team. Reporting to the Operations Supervisor, the Post-Production Associate is a critical role that will ensure Merchology products are professionally and purposefully shipped to the satisfaction of our domestic and international customers. 

Shift: First (6:00am to 2:30pm)

PRIMARY RESPONSIBILITIES

A successful Post-Production Associate II will: 

• Take ownership and accountability for all safety and quality incidents within your area of responsibility. 
• Be responsible for batch, domestic, and international shipping of customer orders.
• Communicate via email and HubSpot with customer service and other departments to troubleshoot order issues.
• Create shipping and fulfillment transactions for returns to suppliers and vendors.
• Troubleshoot customer returns for wrong address, missed decoration, or cancellations.
• Assist with post production and shipping functions as needed. 

Requirements

REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• 0-2 years of experience in shipping or production role
• Basic computer skills 
• Positive and collaborative attitude
• Ability to follow written and verbal processes in English
• Proficiency in Microsoft Office; NetSuite, HubSpot, ShipHawk preferred
• Spanish bilingual a plus

 
WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• The pay for this role is $18.00-19.50 per hour
• Generous PTO (18 days per year)*
• 8 company-paid holidays*
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time*
• 401(k) with match*
• Medical and dental insurance options, FSA, and HSA*
• Company-paid life insurance and short-term disability*
• Company-sponsored social events 
• Premium brand partner discounts 
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback

                  * denotes full-time permanent employee benefits

LOCATION

• 5045 Ritter Road, Mechanicsburg, PA 17055
• Fully onsite role

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email [email protected] for assistance.