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Hotel Receiving Clerk bei The Hotel at The University of Maryland

The Hotel at The University of Maryland · College Park, Vereinigte Staaten Von Amerika · Onsite

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WHAT WE ARE LOOKING FOR:
 
The Receiving Clerk is a highly organized, dependable, and detail-oriented individual with strong attention to accuracy and quality control. The ideal candidate is a team player who takes pride in ensuring that all incoming goods are received, inspected, and stored according to hotel standards, safety regulations, and company policies. This role requires a proactive individual who can maintain accurate inventory, safeguard merchandise, and keep storage areas orderly, while supporting smooth operations across departments. Strong communication, reliability, and a commitment to providing excellent service are essential, as this position plays a key part in upholding efficiency, compliance, and guest satisfaction.
 
WHAT WE EXPECT FROM YOU:
 
  • Receive, count, weigh and check quality and store all items in safe and efficient compliance with policies and procedures, hotel standards, and federal, state and local regulations
  • Promptly report emergencies, accidents, injuries, missing articles, damaged items and safety hazards to management
  • Report any deviations from policies, procedures, hotel standards and regulations to management
  • Maintain accurate inventory of all items. Follow established procedures for taking and recording inventory
  • Receive and inspect incoming merchandise to ensure quality and for correct billing
  • Receive, document, and securely deliver packages and mail for the hotel and its guests in accordance with hotel procedures.
  • Check all deliveries against purchase order to ensure quantity and quality of goods received
  • Prompt transfer of incoming merchandise to appropriate storeroom. Store goods in proper areas. Label, date and perform storage rotation to comply with sanitation and safety standards and regulations
  • Ensure security of merchandise
  • Keep all storage areas neat and clean at all times
  • Use proper lifting procedure to reduce the risk of injury
  • Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
  • Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Contribute to the team's success by accomplishing tasks and assisting with projects as needed
  • Maintain knowledge and compliance with departmental policies, service procedures, and standards
  • Availability during peak operating times, ie: Weekends, Holidays and Special Events
  • Work as a team member to ensure our guests have the best possible experience
  • Understand company's emergency procedures and be able to apply them when necessary
  • Report any incidents, property damage or injuries immediately to Manager/Supervisor
  • Attend department meetings and training sessions as necessary
  • Other duties as assigned by Manager and/or SupervisorSupport Southern Management's Mission, Vision, and Values
  • Comply with Southern Management's policies and procedure
 
JOB KNOWLEDGE & SKILLS:
  • Excellent written and verbal communication skills
  • Compute basic arithmetic and mathematical calculations
  • Organized and detail-oriented
  • Excellent time management skills
  • Excellent interpersonal skills
  • Sound leadership and managerial skills
  • Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
 
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