Hotel Receiving Clerk chez The Hotel at The University of Maryland
The Hotel at The University of Maryland · College Park, États-Unis d'Amérique · Onsite
- Junior
- Bureau à College Park
WHAT WE ARE LOOKING FOR:
The Receiving Clerk is a highly organized, dependable, and detail-oriented individual with strong attention to accuracy and quality control. The ideal candidate is a team player who takes pride in ensuring that all incoming goods are received, inspected, and stored according to hotel standards, safety regulations, and company policies. This role requires a proactive individual who can maintain accurate inventory, safeguard merchandise, and keep storage areas orderly, while supporting smooth operations across departments. Strong communication, reliability, and a commitment to providing excellent service are essential, as this position plays a key part in upholding efficiency, compliance, and guest satisfaction.
WHAT WE EXPECT FROM YOU:
- Receive, count, weigh and check quality and store all items in safe and efficient compliance with policies and procedures, hotel standards, and federal, state and local regulations
- Promptly report emergencies, accidents, injuries, missing articles, damaged items and safety hazards to management
- Report any deviations from policies, procedures, hotel standards and regulations to management
- Maintain accurate inventory of all items. Follow established procedures for taking and recording inventory
- Receive and inspect incoming merchandise to ensure quality and for correct billing
- Receive, document, and securely deliver packages and mail for the hotel and its guests in accordance with hotel procedures.
- Check all deliveries against purchase order to ensure quantity and quality of goods received
- Prompt transfer of incoming merchandise to appropriate storeroom. Store goods in proper areas. Label, date and perform storage rotation to comply with sanitation and safety standards and regulations
- Ensure security of merchandise
- Keep all storage areas neat and clean at all times
- Use proper lifting procedure to reduce the risk of injury
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, ie: Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by Manager and/or SupervisorSupport Southern Management's Mission, Vision, and Values
- Comply with Southern Management's policies and procedure
JOB KNOWLEDGE & SKILLS:
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail-oriented
- Excellent time management skills
- Excellent interpersonal skills
- Sound leadership and managerial skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
