Anchorage Office Assistant bei Association of Village Council Presidents

Description

SUMMARY: This position is responsible for supporting the TCW Anchorage office staff in all administrative functions of the program. This is a key position that will successfully multi-task and assist TCW staff, clientele, partners, and other AVCP programs under the supervision of the Anchorage Deputy Manager. The individual in this position will have knowledge of AVCP and ICWA program operations, processes, and services; and will be a central point of contact and support staff to help ensure that the program services are carried out smoothly and effectively. 

PERFORMANCE REQUIREMENTS:

• Complete office supply orders and maintain an organized system of supplies. 
• Assist with the organization of all office records in accordance with AVCP’s policies, including client case files, court documents, and confidential records. 
• Take incoming calls, e-mails, and in-person communication from staff, clientele, and other professionals with exceptional customer service.
• Assist with travel arrangements for staff and clientele.
• Manage incoming and outgoing mail and freight. 
• Respectfully and clearly communicate with all TCW staff regarding office procedures, needs, and day-to-day activities. 
• Assist with the coordination and logistics of staff training and new employee onboarding, including preparing training packets, reserving conference rooms, arranging travel and lodging, purchasing supplies. 
• Receive and monitor incoming and out going staff and visitors at the program’s reception area. 
• Comply with AVCP and other confidentiality policies regarding child welfare services.
• Other duties as assigned. 

ACCOMMODATION:

The position requires the ability to carry out the noted essential job duties as outlined above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the Office Assistant.

KNOWLEDGE AND COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Must be willing to work flexible hours as needed. This position is subject to Native Preference per P.L. 93-638.

Requirements

EDUCATION/EXPERIENCE: High School diploma or GED is required. 2 years of experience in administrative work is preferred but not required. 

REQUIREMENTS:

• Ability to use a computer, fax, and multi-line telephone system.
• Ability to use word processing software, e-mail, and calendaring software such as Microsoft Outlook, and communication platforms such as Microsoft Teams, Zoom, etc.

RELATED SKILLS:

• Proven record of planning, organizational, and time management skills.
• Ability to work in a cross-cultural environment.  
• Excellent customer service skills
• Excellent communication skills