Director of Solution Engineering bei Arteris
Arteris · Campbell, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Campbell
As the Director of Solution Engineering at Arteris, you will play vital role in Sales and Customer Support processes. You will be responsible for guiding FAEs and CAEs through complex technical sales and support situations.
Key Responsibilities:
- Owns Premium and Custom Customer Support Programs
- Leads Strategic, Global, Multi-site Technical Customer Support – both pre- and post- sales
- Work with Sales team to coordinate customer requirements that require:
- Multi-site coordination
- Strategic Accounts as designated by EVP of Sales and/or VP of Customer Success
- Own technical portions of Premium Support Agreements
- Customer Specific Product Enhancement requests
- Negotiate any customer specific requirements to facilitate Arteris’ products adoption in some of the leading chips being designed today
- Work with Arteris’ engineering team and the CTO office to deliver Customer Specific enhancement and requirements.
- Become familiar with Arteris’ customers and prospects designs, understand the problems they are facing, and provide guidance to the CTO office and Engineering team to ensure the developments will fit the market and its needs
- Work with an expert team to support and deploy interconnect and memory hierarchy solutions and Connectivity/Register solutions for some of the world’s most sophisticated mobile, telecom, automotive, AI and consumer SoC designs.
- Coordinate training, post sales and support activities at assigned accounts
- Lead company-wide Technical Initiatives as appropriate and assigned
- Produce Team Procedures, Application Notes and White Papers as needed
- 3rd party work/projects/discussion?
- I’m concerned we are not defining systems-level and software-level here. I am not working on finding a HW Marketing role for NoCs and Cache hierarchies. Do we need have a HW or SoC-level Marketing person?
Experience Requirements / Qualifications:
- Understanding of SoC system level architectures and SoC development processes
- Understanding of IP integration, bus fabrics, DDR and other building blocks
- Familiarity with the ARM and RISC-V ecosystem: CPU, GPU, etc.
- You are customer focused and enjoy working with them to help them find solutions
- You have experience in a customer facing role
- You are highly motivated, excellent problem solver and results-driven
- You have good presentation and organizational skills
- Motivated to train and educate others and help them solve complex problems
- You are a team player who can take initiatives
- This position requires being able to travel as needed
Qualities:
- You are passionate about your job;
- You are an excellent problem solver;
- You are a solid communicator;
- You are results driven; and,
- You have empathy for the complex problems being served by our customers.
