Customer Experience Advisor bei Southwestwater

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have an opportunity for an Customer Experience Advisor to join our team based in Exeter. Joining us on a full-time, 12 month fixed term contract basis, you will receive a competitive salary of £25,241 per annum plus excellent benefits.

 

As a Customer Experience Advisor, you will be responsible for delivering high-quality customer service to new connection customers. Reporting to the Service Delivery Lead, your focus will be on maintaining exceptional customer service and considering the customer impact in all decision-making processes. You will monitor the team’s work basket and assist with tasks to achieve set goals, ensuring compliance with regulatory guidance and legislation.

At Southwest Water, we recognise the value our employees bring to our organisation. In return for your hard work and commitment, we offer a range of excellent benefits and rewards, including:

 

- Generous holiday allowance plus bank holidays

- Opportunity to buy or sell annual leave for extra flexibility

- Cycle to Work scheme

- Free car parking at most sites

- Up to 26 weeks’ additional maternity leave

- Shared parental leave options

- Employee share schemes

- Free, confidential Employee Assistance Programme

- Access to thousands of deals and discounts through Perkbox

- Discretionary bonus

- Competitive contributory pension scheme

If you are enthusiastic, organised, and a strong communicator with a passion for delivering excellent customer service, we want to hear from you. Join us and be part of a team that’s committed to making a positive impact every day. Closing date: Thursday 12th June 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

 

 

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.