Software Engineer I, Implementation bei Smart Data Solutions

Software Engineer I, Implementation

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Software Engineer I, Implementation to join our team!

The Software Engineer of Implementation will be a dynamic and highly skilled Software Engineer specializing in Java-based software implementation. In this role, the engineer will be responsible for configuring, customizing, and deploying our Java-based solutions for clients. The engineer will work closely with cross-functional teams to ensure successful implementation, seamless integration, and high-quality deliverables that meet customer requirements.

What you’ll be doing?

Analysis & Resolution

• Manage customer accounts to ensure processes are working as expected and identify potential problems.
• Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
• Understand and follows all assigned customer workflows including import and export processes.
• Interpret customer business processes, analyze problems, and recommend programmable solutions.
• Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.

Communication

• Communicates to customers (via emails and phone calls) about SDS workflows.
• Communicates to client of any critical production issues that may affect a customer’s production process.
• Communicates to team lead, manager or COO on any critical production issues related to the client.
• Adheres to SDS’s courteous and professional, written and verbal, communication standards.
• Consistently high rating on customer satisfaction surveys
• Provides timely responses to all assigned tickets in accordance with SDS policies
• Identifies and escalates high priority tickets to appropriately support clients
• Performs other related duties as assigned.

Project Development

• Assist with the development and maintenance of new and existing clients
• Document updates, testing, and technical production monitoring plans
• Draft internal and client-facing descriptions and diagrams of workflow processes

Work Patterns

• Resolve assigned tasks in an efficient and effective manner.
• Works independently with minimal guidance
• Leverages the expertise of other developers in the team on specific modules 
• Tracks and bills all applicable support hours. (Billing)

Perform other duties as assigned.

What we’re looking for?

Required skills:

• Proficiency with Java
• Proficiency with Unix-like operating systems
• Proficiency with Windows operating systems
• Knowledge of relational databases
• Oral Communication
• Written Communication
• Math Aptitude
• Organization
• Professionalism
• Reading
• Time Management
• 2 or 4-year technical degree (or equivalent)
• 0-5 years of similar experience
• Experience with technologies listed in previous section

 Location: This is a hybrid role based in our Dallas, TX office with 3 days in-office requirements. 

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day

Who is Smart Data Solutions? 

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. 

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.